Credit Controller in Newport, Wales

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best, ensuring they feel proud to be themselves and part of BUUK Infrastructure.

We are looking for a Credit Controller who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service.

Purpose of this role

As a Credit Controller for BU-UK, you will play a vital role in managing and fostering strong financial relationships with developers, ensuring seamless account management and timely payments. By combining your attention to detail and exceptional communication skills, you will ensure efficient credit control and the resolution of business account queries to maintain healthy cash flow. Your proactive and customer-focused approach will help build trust with developers while contributing to the company’s financial stability and success.

Your key responsibilities are:

• Chasing overdue invoices and payments via telephone and email to ensure debts are recovered promptly, reducing financial risk and allowing the company to continue providing exceptional service to our customers.
• Agreeing payment terms and conditions with clients on credit arrangements, setting clear and open expectations of payment deadlines while strengthening business relationships.
• Managing internal and external debt payment queries through strong communication skills to ensure fast resolution and operational efficiency.
• Negotiating fair repayment plans to support our business customers with their debt, ensuring stable cash flow and preserved relationships.
• Pro-actively identifying potential issues which could cause customers to fall into bad debt, liaising with stakeholders to find a prompt resolution.
• Keeping detailed records of collection activities and conversations to aid in dispute resolution and audit preparedness.
• Demonstrate a commitment to fostering a collaborative and supportive environment, going above and beyond to aid colleagues in achieving professional goals.

Experience/Knowledge

• Experience building strong relationships with clients while handling sensitive payment discussions professionally.
• Experience handling and resolving payment disputes and customer queries effectively.
• Knowledge of financial tools like Excel for managing accounts and reporting.
• Awareness of how timely payments affect a company’s financial health and operations.

Abilities/Skills

• Ability and desire to deliver the highest quality support to customers.
• A drive to achieve targets and deadlines.
• Strong negotiation and interpersonal skills for dealing with challenging conversations about overdue payments.
• Able to work independently and make decisions.
• A desire to help others, with a willingness and ability to take ownership of issues through to resolution.
• A positive, friendly, and pro-active attitude.
• Flexible and adaptable with the ability to interact with all types of customers.
• Well-developed organisation skills with the ability to multitask.
• A passion and motivation for working to individual and team targets.
• Attention to detail, with strong written and communication skills.
• Ability to work well as part of a dynamic team.
• Ability to analyse debtor reports, identify trends, and create forecasts to aid in decision-making.
• A keen eye for discrepancies in accounts, ensuring accuracy in financial transactions.

Desirable

• Proven experience in managing customer accounts, chasing overdue payments, and handling outstanding debts.
• Knowledge of invoicing and managing credit accounts.
• Familiarity with the utility industry credit practices and financial regulations.
• Understanding of credit laws, data protection regulations, and compliance standards.
• Basic understanding of bookkeeping, account reconciliation, and financial reporting.
• Advanced Skills and/or qualifications of Microsoft office suite.

What can you expect from us

• Cost of living annual pay review.
• Company pension contributions up to 10% if employees contribute 5%.
• 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.
• Enhanced maternity, paternity and adoption pay.
• To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax).
• Hybrid working for eligible roles.
• Development opportunities to reach your career aspirations.
• BUUK has an award-winning culture.
• We care about your wellbeing and safety as we all deserve the right to go home safe, every day.
• We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.

Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible.