At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for
Customer Liaison Officer
who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”. This is a field based role covering Wales and surrounding areas. Due to the size of area this role requires overnight stays when neccessary. Expenses will be paid. Candidates must be fluent in speaking, reading and writing welsh. Purpose of this role
To liaise with our customers, to help them set up and maintain the BUUK utilities servicing their homes or businesses. Building relationships with Housing associations, landlords and local services to help deliver the best support and experience we can for our customers. You will ensure that our financial, physical and mental health vulnerable customers are aware of the support offered and are on the correct tariff or support schemes. From time to time our customer will experience outages and you will be the face of the company keeping them updated and facilitating onsite support. You will be a brand ambassador for our sites promoting the benefits of being connect to a BUUK utilities and you will lead community events to bring our residents, Housing association partners and local support charities together for the benefit of the community. Your key responsibilities are
Visiting newly built properties to make customers aware of who their water/fibre/heat providers are, promoting sign up and assisting with any new utility queries. Visiting existing customers to help them locate their utility equipment and promote self-serve to take readings. Visiting vulnerable customers to help them complete social tariff and watersure applications, 3rd party nominations forms and power of attorney handovers. Supporting financially vulnerable customers exploring available debt support options and signposting to relevant debt help and advice that are available in their areas. Facilitate direct debit and
Customer Liaison Officer in London employer: BUUK Infrastructure
At BUUK Infrastructure, we pride ourselves on being an excellent employer, offering a supportive culture that prioritises employee wellbeing and safety. With competitive benefits such as a generous pension scheme, extensive holiday allowance, and opportunities for professional development, we empower our Compliance Officers to thrive in their roles while contributing to our mission of delivering exceptional service. Our commitment to equity, diversity, and inclusion ensures that every team member feels valued and respected, making BUUK a truly rewarding place to work.
