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- Tasks: Support customers with IT issues and ensure a smooth tech experience.
- Company: Join BUUK Infrastructure, a leader in driving the UK towards net zero with 30 years of innovation.
- Benefits: Enjoy hybrid working, generous holidays, and a pension scheme with up to 10% contributions.
- Why this job: Be part of a supportive culture that values diversity and personal growth while making a real impact.
- Qualifications: Experience in IT support, knowledge of Microsoft systems, and strong communication skills are essential.
- Other info: Flexible working options available; earn £1000 for successful referrals!
The predicted salary is between 30000 - 42000 £ per year.
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure.
We are looking for an ICT Service Engineer who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service.
As the ICT Service Engineer your key responsibilities are:
- Ensure an excellent customer experience by providing customer support and reducing customer effort.
- Provide hardware and desk side support for all BUUK employees within SLA.
- Work with internal customers, ensuring service requests such as new starters, change of role and leavers are fulfilled.
- Respond in a timely manner to incidents relating to end user hardware.
- Provide hardware and application support to field operatives using rugged tablets.
- Support with the development, implementation, and testing of software used by field operatives.
- Build, configure, and deploy new and replacement hardware for existing users and new starters.
- End-to-end lifecycle management of all user IT hardware.
- Face to face support as part of our onsite IT Hub.
- May need to take part in an out of hours rota to support customers who work outside normal hours.
About you:
- Experience working within an IT service desk and user hardware support environment.
- Knowledge of Microsoft operating systems, Active Directory and Exchange.
- Customer focussed with excellent communication skills.
- Problem solver with the ability to prioritise to meet service level agreements.
- Highly organised with good attention to detail.
- Have a good understanding of IT security and awareness of cyber security best practices.
What can you expect from us:
- At least the cost of living pay increase every year.
- Company pension contributions up to 10% if employees contribute 5%.
- 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.
- Enhanced maternity, paternity and adoption pay.
- To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax).
- Hybrid working for eligible roles.
- Development opportunities to reach your career aspirations.
BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Please ask us about flexible working options.
For more information please contact our resourcing team on 01359 308260.
ICT Service Engineer employer: BUUK Infrastructure
Contact Detail:
BUUK Infrastructure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Engineer
✨Tip Number 1
Familiarise yourself with BUUK Infrastructure's mission and values. Understanding their commitment to customer loyalty and net zero will help you align your responses during interviews, showcasing how your skills as an ICT Service Engineer can contribute to their goals.
✨Tip Number 2
Brush up on your knowledge of Microsoft operating systems, Active Directory, and Exchange. Being able to demonstrate your technical expertise in these areas during discussions will show that you're well-prepared for the role and can hit the ground running.
✨Tip Number 3
Prepare examples of how you've provided excellent customer support in previous roles. Highlighting specific instances where you've solved problems or improved user experience will illustrate your customer-focused approach, which is crucial for this position.
✨Tip Number 4
Research current trends in IT security and cyber security best practices. Being knowledgeable about these topics will not only impress your interviewers but also demonstrate your commitment to maintaining a secure IT environment for BUUK's users.
We think you need these skills to ace ICT Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service desk environments and user hardware support. Emphasise your knowledge of Microsoft operating systems, Active Directory, and Exchange, as these are key requirements for the ICT Service Engineer role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for BUUK Infrastructure's mission to achieve net zero. Mention specific examples of how you've provided excellent customer service and resolved IT issues in previous roles, showcasing your problem-solving skills.
Highlight Relevant Skills: Clearly outline your skills related to IT security and cyber security best practices. This will demonstrate your understanding of the importance of security in the ICT field, which is crucial for the role.
Showcase Your Organisational Skills: Since the role requires being highly organised with good attention to detail, provide examples in your application that illustrate your ability to manage multiple tasks effectively while meeting service level agreements.
How to prepare for a job interview at BUUK Infrastructure
✨Showcase Your Customer Focus
As an ICT Service Engineer, your role revolves around providing excellent customer support. Be prepared to share examples of how you've gone above and beyond for customers in previous roles, demonstrating your commitment to enhancing their experience.
✨Demonstrate Technical Knowledge
Familiarise yourself with Microsoft operating systems, Active Directory, and Exchange. During the interview, be ready to discuss your hands-on experience with these technologies and how you've applied them in a service desk environment.
✨Highlight Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved technical issues under pressure. Emphasise your ability to prioritise tasks and meet service level agreements, as this is crucial for the role.
✨Understand IT Security Practices
Given the importance of IT security in this role, brush up on cyber security best practices. Be ready to talk about how you've implemented or adhered to security protocols in past positions, showcasing your awareness and proactive approach.
