At a Glance
- Tasks: Support the electricity control team and manage network planning for customer requests.
- Company: Join a forward-thinking company committed to equity, diversity, and inclusion.
- Benefits: Enjoy competitive pay, generous holiday, and hybrid working options.
- Other info: Great career growth opportunities and a supportive team environment.
- Why this job: Make a real difference in the electricity distribution industry while developing your skills.
- Qualifications: GCSEs in English, Maths, and Science; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Purpose of this role: To provide fault support to the electricity control team and manage GTC's electrical network planning requirements. This includes working with commercial and end‑user customers to facilitate their requests safely and effectively, and maintaining communication with upstream operators and other distribution network operators.
Key responsibilities:
- Provide efficient updates to GTC end‑user customers regarding faults to reduce complaints and queries received by the Electricity Department.
- Complete summaries of faults and other operational issues on GTC networks, calculate customer minutes off‑supply to evaluate response team efficiency, and provide guaranteed standard payments to end‑user customers where applicable.
- Investigate voltage complaints and liaise with upstream operators to resolve long‑standing issues.
- Quote and organise GTC operatives to attend customer isolation requests.
- Assist in communicating with representatives of other distribution network operators undertaking connection and fault works, ensuring sufficient notification and updates are given to GTC end‑user customers.
- Perform standby duties within the Communications team as required, participating in a standby rota.
- Complete any other duties as required by the Network Operations Engineer.
Qualifications:
- GCSE or equivalent in English, Maths and Science.
- City & Guilds Level 2 qualification.
- Experience communicating well with individuals at all levels and engaging with customers.
- Experience with Microsoft programmes including Word, Excel and PowerPoint.
- Knowledge of the electricity distribution industry and Guaranteed Standards.
Skills:
- Excellent verbal and written communication skills, including an excellent telephone manner.
- Strong attention to detail for keeping accurate records and processing invoices.
- Ability to work independently and collaborate as part of a team.
Desirable:
- A‑Levels or equivalent.
- Knowledge of health and safety legislation.
- Ability to identify process improvements.
Benefits:
- Cost‑of‑living annual pay review.
- Company pension contributions up to 10% if employees contribute 5%.
- 33 days holiday including bank holidays, with the ability to purchase an additional 2 weeks.
- Enhanced maternity, paternity and adoption pay.
- £1,000 referral payment (net of tax) for successful referrals.
- Hybrid working for eligible roles.
- Development opportunities to advance career aspirations.
Equal Opportunity: We are proud to be an equal opportunity employer, and we respect each other while advocating for equity, diversity and inclusion in all we do.
Electricity Network Planning Analyst employer: BUUK Infrastructure
As an Electricity Network Planning Analyst at GTC, you will thrive in a supportive work culture that prioritises employee growth and development. With benefits such as a generous pension scheme, flexible hybrid working options, and a commitment to equity and inclusion, GTC is dedicated to fostering a rewarding environment where your contributions are valued and recognised. Join us in making a meaningful impact on the electricity distribution industry while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Electricity Network Planning Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the electricity distribution industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Electricity Network Planning Analyst role.
✨Tip Number 2
Prepare for those interviews by brushing up on your communication skills. Since this role involves liaising with customers and other operators, practice explaining complex concepts in simple terms. We want you to shine when discussing how you’d handle customer queries or faults!
✨Tip Number 3
Show off your attention to detail! During interviews, be ready to share examples of how you’ve kept accurate records or improved processes in past roles. We love candidates who can demonstrate their ability to manage information effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to contribute to our team and make a difference in the electricity network planning space.
We think you need these skills to ace Electricity Network Planning Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills for the Electricity Network Planning Analyst role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your knowledge of the electricity distribution industry!
Show Off Your Communication Skills:Since this role involves a lot of communication with customers and other operators, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect how you would interact with our end-user customers.
Highlight Your Attention to Detail:Attention to detail is key in this role, especially when it comes to keeping accurate records and processing invoices. Make sure to mention any experiences where you’ve successfully managed details or improved processes, as this will show us you’re the right fit for the job.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the information you need to submit your application smoothly. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at BUUK Infrastructure
✨Know Your Stuff
Make sure you brush up on your knowledge of the electricity distribution industry and Guaranteed Standards. Familiarise yourself with common faults and how to communicate effectively with customers about them. This will show that you're not just interested in the role, but that you understand the key responsibilities.
✨Practice Your Communication Skills
Since this role involves a lot of communication with customers and other operators, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you would explain technical issues in simple terms. Remember, a friendly and professional telephone manner can make all the difference!
✨Show Your Problem-Solving Skills
Be prepared to discuss examples of how you've handled operational issues in the past. Think of specific situations where you identified a problem, communicated it effectively, and worked towards a solution. This will demonstrate your ability to think on your feet and manage customer expectations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of faults you might encounter, or how they measure response team efficiency. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
