Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver outstanding customer service across broadband, billing, and technical support.
- Company: BUUK Infrastructure, a leader in utility innovation for over 30 years.
- Benefits: Supportive environment, competitive pay, and opportunities for personal growth.
- Other info: Flexible shift work with a focus on teamwork and personal development.
- Why this job: Join us to make a real difference in customer satisfaction and business success.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure.
FibreNest, part of the BUUK Infrastructure Group, are looking for Customer Support Specialists who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. This role involves shift work between the hours of 8am-8pm Mon-Fri as well as some weekend work. This role is a 35 hour working week.
Purpose of this role
To deliver outstanding service and support across our broadband, billing, and technical services. This includes a wide range of customer enquiries including account, product, billing, and basic technical diagnostics.
Your key responsibilities are
- Respond to customer enquiries
- Provide support across broadband, billing, and technical services
- Handle account and product queries
- Conduct basic technical diagnostics
Customer Service Advisor employer: BUUK Infrastructure
Contact Detail:
BUUK Infrastructure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know BUUK Infrastructure and FibreNest inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for their work.
✨Tip Number 2
Practice your customer service skills! Think of common scenarios you might face as a Customer Service Advisor and role-play your responses. This will help you feel more confident and ready to impress during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at BUUK Infrastructure. Plus, it shows you're genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Service Advisor role. Highlight your relevant experience and skills that align with our mission at BUUK Infrastructure. We want to see how you can contribute to our goal of earning customer loyalty!
Showcase Your Communication Skills: As a Customer Support Specialist, clear communication is key. Use your application to demonstrate your ability to convey information effectively. We love seeing examples of how you've handled customer enquiries or resolved issues in the past!
Be Yourself: At BUUK, we value authenticity. Don’t be afraid to let your personality shine through in your application. We want to know who you are beyond your qualifications, so share your passion for customer service and what makes you unique!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at BUUK Infrastructure!
How to prepare for a job interview at BUUK Infrastructure
✨Know the Company Inside Out
Before your interview, take some time to research BUUK Infrastructure and FibreNest. Understand their mission towards net zero and how they support their customers. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle enquiries is crucial. Prepare examples from your past experiences where you provided excellent service or resolved customer issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Shift Work Questions
Since this role involves shift work, be prepared to discuss your availability and flexibility. Think about how you can manage your time effectively and ensure that you can commit to the required hours, including weekends if necessary.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.