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- Tasks: Support the Transport team with vehicle administration and excellent customer service.
- Company: BUUK Infrastructure, a leader in utility services committed to net zero.
- Benefits: Competitive pay, generous holiday, pension contributions, and referral bonuses.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Join a supportive team making a real impact on sustainability and customer loyalty.
- Qualifications: GCSE Maths and English, customer service experience, and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best, ensuring they feel proud to be themselves and part of BUUK Infrastructure.
We are looking for a Support Services Officer who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. Working hours for this role alternate weekly between Mon-Fri 08:00 - 16:30 and 08:30 - 17:00. This role is based in our Woolpit office 5 days a week.
Purpose of this role:
- Day to day support for the Support Services Transport team.
- Ensure a quality service provided to the business, including excellent customer service and attention to detail.
- Receiving and dealing with incoming telephone calls.
- Administration of company vehicles for BUUK, including logging and confirming accidents, repairs, maintenance, fees, tolls, MOTs, services, RFLs.
- Administration of fuel cards.
- Assist in keeping all vehicles compliant within legal/statutory requirements.
- Processing of new vehicle orders.
- Completing P46 submissions for company car drivers.
- Analysing and completing reconciliations for data.
- Ensuring the accuracy of the transport database.
- Processing purchase invoices and dealing with queries including working with finance to ensure payments are processed.
- Updating the Fleet system with analysis data.
- Commitment to promoting a positive safety culture within the team and overall business, maintaining a safe and healthy working environment.
- Visit sites quarterly to meet the drivers and check their vans.
- Visit other UK locations as required to monitor and review ongoing activities.
- Any other duties as deemed appropriate by the management team.
- Ensure behaviours are aligned to our company core values and culture.
- Ensuring the office environment is in keeping with that of a Great Place to Work.
- Maintaining integrity and honesty, being fair and consistent to gain the trust of all stakeholders.
- Adopt a can-do attitude, to support the development of the transport team and your colleagues.
- Creating a helpful and informative working environment.
- Maintain a respectful, considerate, and professional attitude to your colleagues and all employees within BUUK at all times.
Qualifications:
- GCSE Maths and English.
- Experience/Knowledge in telephone call handling.
- Customer service experience.
- Completion of admin tasks.
- Excellent communicator.
- Able to work to tight deadlines and manage own workload.
- Positive manner and operates with a can-do attitude.
Abilities/Skills:
- Excellent verbal communication skills.
- Desirable: Ability to use Microsoft Excel.
- Proficient in Excel.
- Financial understanding.
What can you expect from us:
- Cost of living annual pay review.
- Company pension contributions up to 10% if employees contribute 5%.
- 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.
- Enhanced maternity, paternity and adoption pay.
- Referral payment of £1000 (net of tax) for successful referrals.
- Development opportunities to reach your career aspirations.
- BUUK has an award-winning culture.
- We care about your wellbeing and safety as we all deserve the right to go home safe, every day.
- We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.
Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.
Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible.
Fleet Administrator in Crawley employer: BUUK Infrastructure
Contact Detail:
BUUK Infrastructure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Administrator in Crawley
✨Tip Number 1
Get to know BUUK Infrastructure! Research their values and mission, especially their commitment to net zero. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves handling calls and providing excellent customer service, try role-playing with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Be ready to showcase your admin skills! Brush up on your Excel knowledge and be prepared to discuss how you've managed data or completed admin tasks in previous roles. This will demonstrate your ability to handle the responsibilities of the Fleet Administrator position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the BUUK team. Don’t wait too long; get your application in as soon as possible!
We think you need these skills to ace Fleet Administrator in Crawley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Fleet Administrator role. We want to see how you can contribute to our mission at BUUK Infrastructure!
Show Off Your Customer Service Skills: Since this role involves a lot of customer interaction, don’t forget to showcase your customer service experience. Share specific examples where you’ve gone above and beyond to help someone out!
Be Detail-Oriented: Attention to detail is key in this position. When filling out your application, double-check for any typos or errors. We appreciate candidates who take pride in their work and present themselves professionally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at BUUK Infrastructure
✨Know Your Stuff
Before the interview, make sure you understand BUUK Infrastructure's mission and values. Familiarise yourself with their commitment to customer service and safety culture. This will help you align your answers with what they’re looking for.
✨Show Off Your Skills
Be ready to discuss your experience with telephone call handling and customer service. Prepare specific examples of how you've provided excellent service in the past, as this role heavily relies on those skills.
✨Excel at Excel
Since proficiency in Microsoft Excel is desirable, brush up on your skills. Be prepared to talk about how you've used Excel in previous roles, especially for data analysis or financial tasks, as this will demonstrate your capability for the Fleet Administrator position.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the team dynamics or how they promote a positive safety culture, which aligns with their core values.