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- Tasks: Lead and inspire a team in our contact centre to deliver exceptional customer service.
- Company: Join BUUK Infrastructure, a leader in utility innovation driving the UK towards net zero.
- Benefits: Enjoy flexible working options, competitive pay, and a supportive team culture.
- Why this job: Be part of a mission-driven company making a real impact on sustainability and community.
- Qualifications: No specific experience required; just bring your passion for leadership and customer service.
- Other info: Opportunity for growth and development in a dynamic and inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure.
Contact Centre Team Manager employer: BUUK Infrastructure
Contact Detail:
BUUK Infrastructure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Manager
✨Tip Number 1
Familiarise yourself with BUUK Infrastructure's mission and values. Understanding their commitment to net zero and innovation will help you align your responses during interviews, showcasing how your experience can contribute to their goals.
✨Tip Number 2
Network with current or former employees of BUUK Infrastructure. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations for the Contact Centre Team Manager role.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your leadership skills and ability to manage a team effectively. Highlighting your successes in similar roles will make you stand out as a strong candidate.
✨Tip Number 4
Stay updated on industry trends related to utilities and customer service. Showing that you are knowledgeable about the latest developments can impress interviewers and demonstrate your commitment to the field.
We think you need these skills to ace Contact Centre Team Manager
Some tips for your application 🫡
Understand the Company Values: Familiarise yourself with BUUK Infrastructure's vision and values. Highlight how your personal values align with their commitment to innovation and support for a net-zero future in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in contact centre management. Emphasise leadership skills, team development, and any achievements that demonstrate your ability to drive change and innovation.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role. Mention specific examples of how you have successfully managed teams and contributed to achieving organisational goals.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-structured and easy to read.
How to prepare for a job interview at BUUK Infrastructure
✨Understand the Company Vision
Familiarise yourself with BUUK Infrastructure's mission to accelerate the UK towards net zero. Be prepared to discuss how your values align with their vision and how you can contribute to their goals.
✨Showcase Leadership Skills
As a Contact Centre Team Manager, you'll need strong leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to motivating and developing team members.
✨Emphasise Customer-Centric Mindset
BUUK Infrastructure values a supportive environment for its customers. Be ready to share experiences where you prioritised customer satisfaction and how you handled challenging situations effectively.
✨Prepare Questions for the Interviewers
Demonstrate your interest in the role by preparing thoughtful questions about the company culture, team dynamics, and future projects. This shows that you're not only interested in the position but also in contributing to the company's success.
