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- Tasks: Support the Transport team with vehicle administration and excellent customer service.
- Company: BUUK Infrastructure, a leader in utility services committed to net zero.
- Benefits: Competitive pay, generous holiday, pension contributions, and referral bonuses.
- Other info: Flexible working options available; we value diversity and inclusion.
- Why this job: Join a supportive team and contribute to a sustainable future while growing your career.
- Qualifications: GCSE Maths and English, customer service experience, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best, ensuring they feel proud to be themselves and part of BUUK Infrastructure.
We are looking for a Support Services Officer who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. Working hours for this role alternate weekly between Mon-Fri 08:00 - 16:30 and 08:30 - 17:00. This role is based in our Woolpit office 5 days a week.
Purpose of this role:
- Day to day support for the Support Services Transport team.
Your key responsibilities are:
- Ensure a quality service provided to the business, including excellent customer service and attention to detail.
- Receiving and dealing with incoming telephone calls.
- Administration of company vehicles for BUUK, including logging and confirming accidents, repairs, maintenance, fees, tolls, MOTs, services, RFLs.
- Administration of fuel cards.
- Assist in keeping all vehicles compliant within legal/statutory requirements.
- Processing of new vehicle orders.
- Completing P46 submissions for company car drivers.
- Analysing and completing reconciliations for data.
- Ensuring the accuracy of the transport database.
- Processing purchase invoices and dealing with queries including working with finance to ensure payments are processed.
- Updating the Fleet system with analysis data.
- Commitment to promoting a positive safety culture within the team and overall business, maintaining a safe and healthy working environment.
- Visiting sites quarterly to meet the drivers and check their vans.
- Visiting other UK locations as required to monitor and review ongoing activities.
- Any other duties as deemed appropriate by the management team.
- Ensure behaviours are aligned to our company core values and culture.
- Ensuring the office environment is in keeping with that of a Great Place to Work.
- Maintaining integrity and honesty, being fair and consistent to gain the trust of all stakeholders.
- Adopt a can-do attitude, to support the development of the transport team and your colleagues.
- Creating a helpful and informative working environment.
- Maintain a respectful, considerate, and professional attitude to your colleagues and all employees within BUUK at all times.
Qualifications:
- GCSE Maths and English.
Experience/Knowledge:
- Telephone call handling.
- Customer service experience.
- Completion of admin tasks.
- Excellent communicator.
- Able to work to tight deadlines and manage own workload.
- Positive manner and operates with a can-do attitude.
Abilities/Skills:
- Excellent verbal communication skills.
- Desirable: Ability to use Microsoft Excel.
- Proficient in Excel.
- Financial understanding.
What can you expect from us:
- Cost of living annual pay review.
- Company pension contributions up to 10% if employees contribute 5%.
- 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.
- Enhanced maternity, paternity and adoption pay.
- Referral payment of £1000 (net of tax) for successful referrals.
- Development opportunities to reach your career aspirations.
- BUUK has an award-winning culture.
- We care about your wellbeing and safety as we all deserve the right to go home safe, every day.
- We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.
Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.
Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible.
Fleet Administrator in Colchester employer: BUUK Infrastructure
Contact Detail:
BUUK Infrastructure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Administrator in Colchester
✨Tip Number 1
Get to know BUUK Infrastructure! Research their mission and values so you can show how you align with their vision during interviews. This will help you stand out as a candidate who truly understands what they’re about.
✨Tip Number 2
Practice your communication skills! Since the role involves handling calls and providing excellent customer service, consider doing mock interviews or role-playing scenarios with friends to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed admin tasks or dealt with tight deadlines in the past. This will demonstrate your ability to handle the responsibilities of the Fleet Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the BUUK team and contributing to their mission.
We think you need these skills to ace Fleet Administrator in Colchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Fleet Administrator role. We want to see how you can contribute to our mission at BUUK Infrastructure!
Show Off Your Customer Service Skills: Since this role involves a lot of customer interaction, don’t forget to showcase your customer service experience. Share specific examples where you’ve gone above and beyond to help someone out – it’ll make you stand out to us!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you the best fit for the job!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re keen on joining our team at BUUK Infrastructure!
How to prepare for a job interview at BUUK Infrastructure
✨Know Your Stuff
Before the interview, make sure you understand BUUK Infrastructure's mission and values. Familiarise yourself with their commitment to customer service and safety culture. This will help you align your answers with what they’re looking for.
✨Show Off Your Skills
Be ready to discuss your experience with telephone call handling and customer service. Prepare specific examples of how you've provided excellent service in the past, as this role heavily relies on those skills.
✨Excel at Excel
Since proficiency in Microsoft Excel is desirable, brush up on your skills. Be prepared to discuss how you've used Excel in previous roles, especially for data analysis or financial tasks, as this will demonstrate your capability for the administrative aspects of the job.
✨Bring a Can-Do Attitude
BUUK values a positive and proactive approach. During the interview, showcase your can-do attitude by discussing how you’ve tackled challenges in the past and how you can contribute to a supportive team environment.