Sales & Tendering Support Manager in Bury St Edmunds

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure.

GTC, part of the BUUK Infrastructure Group, are looking for a Sales & Tendering Support Manager who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service.

Purpose of this role

To lead the sales and tendering support teams and create a high-quality, efficient and customer focused environment for the administration of the sales and tendering support functions.

Your key responsibilities are:

• Lead, support, and motivate the sales support office teams to ensure high performance and engagement.
• Assist the Sales function in managing and supporting the sales team's daily requirements.
• Provide proactive support to the wider department to drive performance and efficiency.
• Take ownership of sales and tendering reporting and forecasting ensuring outputs are timely, accurate, and professionally presented.
• Support the implementation of Salesforce and other applicable systems.
• Oversee the development of Sales support team to Salesforce super-users.
• Oversee the analysis of internal and external data to identify trends, evaluate the sales pipeline, and forecast future opportunities.
• Review and implement relevant policies and procedures to streamline operations and enhance team efficiency.
• Foster a collaborative and supportive work environment, promoting open communication and teamwork.
• Contribute to ongoing process development by collaborating with stakeholders across the business to improve customer outcomes.
• Deliver consistently high-quality work that meets departmental and company standards.
• Manage staffing levels, conduct regular team reviews, delegate tasks, and organise team training.
• Maintain a professional, courteous, and customer-focused approach in all interactions.
• Any other duties commensurate with the role/as deemed appropriate by the Commercial Manager/Head of Tendering or Sales Director.

Qualifications

• A level or equivalent.
• Management or leadership qualification, or willing to work towards one.

Experience/Knowledge

• Efficient and accurate data entry.
• Previous experience of leading a team.

Abilities/Skills

• Effective leadership.
• Excellent verbal and written communication skills.
• Sound decision making ability.
• Excellent organisational and effective prioritisation skills.
• Advanced analytical and data management skills.
• Excellent internal and external stakeholder management.

Desirable

• Degree or equivalent in business or technical related subject.
• Utilities or sales/tendering experience.
• Experience of managing change.
• Salesforce/CRM experience.
• Experience using BI systems.
• Advanced skills in Microsoft Excel required (pivot tables, filtering, lookups, CSV files), proficiency in Word, PowerPoint.

What can you expect from us:

• Cost of living annual pay review.
• Company pension contributions up to 10% if employees contribute 5%.
• 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.
• Enhanced maternity, paternity and adoption pay.
• To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax).
• Hybrid working for eligible roles.
• Development opportunities to reach your career aspirations.
• BUUK has an award-winning culture.
• We care about your wellbeing and safety as we all deserve the right to go home safe, every day.
• We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options. Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible.