GTC, part of the BUUK Infrastructure Group, is looking for an Engineering Support Officer who would like to help us reach our mission to "earn customer loyalty and drive business growth by providing consistently excellent service".
Purpose of this role
To provide a high level of administrative support to GTC Gas Network department, ensuring compliance with business standards and delivering a high level of customer service.
Key Responsibilities
- Monitoring and processing gas emergency notifications, via telephone or email, for damaged or leaking service and mains to ensure GTC assets are fit for purpose.
- Assist scheduling in the planned/unplanned works to GTC engineers and sub‑contractors to meet business standards and achieve high levels of customer satisfaction including SCO, plant, tools & equipment, traffic management, NRSWA, backfill and reinstatement, training and annual leave, contractor invoicing, records recovery.
- Raising quotes and ordering materials/equipment for key stakeholders.
- Processing NRSWA notices.
- Processing work packs from sub‑contractors and GTC engineers within a timely manner to comply with business and industry standards.
- Processing sub‑contractors and Gas Distribution Network (GDNs) invoices in line with service level agreements.
- Recharging costs back to stakeholders to accrue income lost by damages and leaks on our networks and aborted site visits.
- Ensuring accuracy of work packs/invoices and raising any errors or missing information to sub‑contractors and internal stakeholders.
- Ensuring customer complaints are actioned and resolved in a timely manner to maintain excellent customer relationships.
- Ensuring, as appropriate, that no gas/incidents are escalated within GTC, IGTs and GDNs.
- Maintaining daily/weekly/monthly reports to support Senior Management to monitor all stakeholder performance and manage KPIs.
- Performing any other duties as required by the manager.
- Participating in a standby rota.
What can you expect from us
- Cost of living annual pay review.
- Company pension contributions up to 10% if employees contribute 5%.
- 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.
- Enhanced maternity, paternity and adoption pay.
- Referral payment of £1000 (net of tax) for successful referrals.
- Hybrid working for eligible roles.
- Development opportunities to reach your career aspirations.
Equal Opportunity Employer Statement
We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.
Experience and Qualifications
- Experience in administration.
- Experience with customer engagement.
- Good understanding of core Microsoft Office systems.
- Good standard written and oral communications.
- Capable of working in a team.
- Working with supervision.
- Work delivery/quality continuously at an acceptable standard.
- Acknowledged professional attitude to customers, own team members, supervisors and managers.
- Input from supervisors and managers.
Desirable
- Business Administration diploma.
- Basic understanding of all our asset classes, how the Gas Network operates and stakeholders' roles & responsibilities.
- Can action appropriately a gas emergency call, e.g., gas escape.
- Level 3 competence in three workstreams (within current team).
- Appreciation of which BUUK contractors are responsible for different assets and the key deliverables and KPIs of contract.
About the Company
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major driver for change and innovation over 30 years.
