At a Glance
- Tasks: Support the electricity control team and manage network planning for GTC.
- Company: Join a forward-thinking company committed to equity, diversity, and inclusion.
- Benefits: Enjoy competitive pay, generous holidays, and a strong pension scheme.
- Other info: Hybrid working options and excellent career development opportunities await you.
- Why this job: Make a real difference in the electricity distribution industry while developing your skills.
- Qualifications: GCSEs in English, Maths, and Science; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Purpose of this role is to provide fault support to the electricity control team and manage GTC's electrical network planning requirements. This includes working with commercial and end‑user customers to facilitate their requests safely and effectively, and maintaining communication with upstream operators and other distribution network operators.
Key responsibilities:
- Provide efficient updates to GTC end‑user customers regarding faults to reduce complaints and queries received by the Electricity Department.
- Complete summaries of faults and other operational issues on GTC networks, calculate customer minutes off‑supply to evaluate response team efficiency, and provide guaranteed standard payments to end‑user customers where applicable.
- Investigate voltage complaints and liaise with upstream operators to resolve long‑standing issues.
- Quote and organise GTC operatives to attend customer isolation requests.
- Assist in communicating with representatives of other distribution network operators undertaking connection and fault works, ensuring sufficient notification and updates are given to GTC end‑user customers.
- Perform standby duties within the Communications team as required, participating in a standby rota.
- Complete any other duties as required by the Network Operations Engineer.
Qualifications:
- GCSE or equivalent in English, Maths and Science.
- City & Guilds Level 2 qualification.
- Experience communicating well with individuals at all levels and engaging with customers.
- Experience with Microsoft programmes including Word, Excel and PowerPoint.
- Knowledge of the electricity distribution industry and Guaranteed Standards.
Skills:
- Excellent verbal and written communication skills, including an excellent telephone manner.
- Strong attention to detail for keeping accurate records and processing invoices.
- Ability to work independently and collaborate as part of a team.
Desirable:
- A‑Levels or equivalent.
- Knowledge of health and safety legislation.
- Ability to identify process improvements.
Benefits:
- Cost‑of‑living annual pay review.
- Company pension contributions up to 10% if employees contribute 5%.
- 33 days holiday including bank holidays, with the ability to purchase an additional 2 weeks.
- Enhanced maternity, paternity and adoption pay.
- £1,000 referral payment (net of tax) for successful referrals.
- Hybrid working for eligible roles.
- Development opportunities to advance career aspirations.
Equal Opportunity: We are proud to be an equal opportunity employer, and we respect each other while advocating for equity, diversity and inclusion in all we do.
Electricity Network Planning Analyst in Bury St Edmunds employer: BUUK Infrastructure
As an Electricity Network Planning Analyst at GTC, you will join a forward-thinking company that prioritises employee well-being and professional growth. With a strong commitment to equity, diversity, and inclusion, GTC offers a supportive work culture, competitive benefits including a generous pension scheme and extensive holiday allowance, as well as opportunities for career advancement in the dynamic electricity distribution sector. Located in a vibrant area, this role provides a unique chance to make a meaningful impact while enjoying a balanced work-life environment.
StudySmarter Expert Advice🤫
We think this is how you could land Electricity Network Planning Analyst in Bury St Edmunds
✨Tip Number 1
Network like a pro! Reach out to people in the electricity distribution industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to fault support and customer communication. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of your work with Microsoft programmes or any relevant projects you've completed. This will help demonstrate your attention to detail and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Electricity Network Planning Analyst in Bury St Edmunds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Electricity Network Planning Analyst role. Highlight your relevant experience and skills that match the job description, especially your communication skills and attention to detail.
Showcase Your Experience:Don’t just list your qualifications; share specific examples of how you've effectively communicated with customers or resolved issues in previous roles. This will help us see how you can contribute to our team.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the electricity distribution industry. We appreciate clarity!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BUUK Infrastructure
✨Know Your Stuff
Make sure you brush up on your knowledge of the electricity distribution industry and Guaranteed Standards. Familiarise yourself with common faults and how to communicate effectively with customers about them. This will show that you're not just interested in the role, but that you understand the key responsibilities.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal and written communication skills. You might want to role-play common scenarios with a friend or family member, focusing on how to explain technical issues in a way that's easy for customers to understand.
✨Be Detail-Oriented
Attention to detail is crucial in this position. Prepare examples from your past experiences where you've successfully managed records or processed invoices accurately. Highlighting these skills during the interview will demonstrate your capability to handle the responsibilities of the role.
✨Show Your Team Spirit
This job requires collaboration with various teams and operators. Be ready to discuss times when you've worked well in a team or contributed to process improvements. Emphasising your ability to work independently while also being a team player will make you stand out.
