At a Glance
- Tasks: Support the electricity control team and manage network planning for customer requests.
- Company: Dynamic energy company focused on innovation and customer satisfaction.
- Benefits: Annual pay review, generous holiday, hybrid working, and career development opportunities.
- Other info: Inclusive workplace with a commitment to equity and diversity.
- Why this job: Join a team making a real difference in the electricity distribution industry.
- Qualifications: GCSEs in English, Maths, and Science; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Purpose of this role: To provide fault support to the electricity control team and manage GTC's electrical network planning requirements. This includes working with commercial and end‑user customers to facilitate their requests safely and effectively, and maintaining communication with upstream operators and other distribution network operators.
Key responsibilities:
- Provide efficient updates to GTC end‑user customers regarding faults to reduce complaints and queries received by the Electricity Department.
- Complete summaries of faults and other operational issues on GTC networks, calculate customer minutes off‑supply to evaluate response team efficiency, and provide guaranteed standard payments to end‑user customers where applicable.
- Investigate voltage complaints and liaise with upstream operators to resolve long‑standing issues.
- Quote and organise GTC operatives to attend customer isolation requests.
- Assist in communicating with representatives of other distribution network operators undertaking connection and fault works, ensuring sufficient notification and updates are given to GTC end‑user customers.
- Perform standby duties within the Communications team as required, participating in a standby rota.
- Complete any other duties as required by the Network Operations Engineer.
Qualifications:
- GCSE or equivalent in English, Maths and Science.
- City & Guilds Level 2 qualification.
- Experience communicating well with individuals at all levels and engaging with customers.
- Experience with Microsoft programmes including Word, Excel and PowerPoint.
- Knowledge of the electricity distribution industry and Guaranteed Standards.
Skills:
- Excellent verbal and written communication skills, including an excellent telephone manner.
- Strong attention to detail for keeping accurate records and processing invoices.
- Ability to work independently and collaborate as part of a team.
Desirable:
- A‑Levels or equivalent.
- Knowledge of health and safety legislation.
- Ability to identify process improvements.
Benefits:
- Cost‑of‑living annual pay review.
- Company pension contributions up to 10% if employees contribute 5%.
- 33 days holiday including bank holidays, with the ability to purchase an additional 2 weeks.
- Enhanced maternity, paternity and adoption pay.
- £1,000 referral payment (net of tax) for successful referrals.
- Hybrid working for eligible roles.
- Development opportunities to advance career aspirations.
Equal Opportunity: We are proud to be an equal opportunity employer, and we respect each other while advocating for equity, diversity and inclusion in all we do.
Electricity Network Planner & Fault Response Analyst in Bury St Edmunds employer: BUUK Infrastructure
As an Electricity Network Planner & Fault Response Analyst at GTC, you will join a forward-thinking company that prioritises employee well-being and professional growth. With a commitment to equity, diversity, and inclusion, GTC offers a supportive work culture, competitive benefits including a generous pension scheme and extensive holiday allowance, and opportunities for career advancement in the dynamic electricity distribution sector. Located in a vibrant area, this role allows you to make a meaningful impact while enjoying a balanced work-life through hybrid working options.
StudySmarter Expert Advice🤫
We think this is how you could land Electricity Network Planner & Fault Response Analyst in Bury St Edmunds
✨Tip Number 1
Network like a pro! Reach out to people in the electricity distribution industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the electricity sector and GTC's operations. Show us that you understand the role and can communicate effectively about fault management and customer service.
✨Tip Number 3
Don’t just wait for job alerts! Regularly check our website for new openings and apply directly. This shows initiative and gives you a better chance of standing out from the crowd.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a simple gesture that keeps you fresh in the interviewer's mind and shows your enthusiasm for the role. We love seeing candidates who are proactive!
We think you need these skills to ace Electricity Network Planner & Fault Response Analyst in Bury St Edmunds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Electricity Network Planner & Fault Response Analyst role. Highlight your relevant experience and skills that match the job description, especially your communication skills and attention to detail.
Showcase Your Experience:Don’t just list your qualifications; give examples of how you've effectively communicated with customers or resolved issues in the past. This will help us see how you can contribute to our team and improve customer satisfaction.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the electricity distribution industry. We appreciate clarity as much as you do!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BUUK Infrastructure
✨Know Your Stuff
Make sure you brush up on your knowledge of the electricity distribution industry. Familiarise yourself with common faults and how they are resolved, as well as the Guaranteed Standards. This will show that you're not just interested in the role but also understand the technical aspects involved.
✨Communicate Clearly
Since this role involves a lot of communication with customers and other operators, practice your verbal and written communication skills. Prepare to explain complex issues simply and clearly, as well as how you would keep customers updated during fault situations.
✨Show Your Problem-Solving Skills
Be ready to discuss examples of how you've handled operational issues or customer complaints in the past. Think about specific instances where you identified a problem and implemented a solution, especially in a team setting. This will demonstrate your ability to think on your feet.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, the types of faults you might encounter, or how success is measured in this role. It shows your genuine interest and helps you assess if the company is the right fit for you.
