At a Glance
- Tasks: Lead a dynamic IT Service Desk team to deliver exceptional customer service and drive continuous improvements.
- Company: BUUK Infrastructure, a leader in utility innovation for a sustainable future.
- Benefits: Competitive salary, generous holiday, pension contributions, and annual pay reviews.
- Other info: Fully remote role with opportunities for personal and professional growth.
- Why this job: Join us in making a real impact towards net zero while developing your leadership skills.
- Qualifications: IT-related degree, ITIL knowledge, and experience in coaching and project management.
The predicted salary is between 50000 - 60000 £ per year.
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We are looking for an IT Service Desk Team Leader (Fixed Term) who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. This is a fixed term contract until end May 2027.
Purpose of this role: To meet the needs of our internal customers head on. Collaborating with our wider IT Core Support, delivering great service to customers. Deliver continuous improvements to the way the Service Desk operates, whilst displaying a can do attitude. Working with a diverse and dynamic team to meet key performance indicators (KPIs).
Your key responsibilities are:
- Ensuring the performance of the team through effective leadership and management whilst reporting team performance and progress to management.
- Provide exceptional operational customer service and ensuring customer effort is minimised.
- Successfully managing and delivering projects through project planning, work assignment and stakeholder communication.
- Applying principles of ITIL Service Management through day-to-day application of applicable ITIL practice such as Incident, Problem, Service Request Management.
- Support customers by providing communications management as a part of major incident event management.
- Ensuring the personal development of those within the team through techniques such as coaching, mentoring, formal training and maintaining team skills matrix.
- Creating, maintaining and giving training on appropriate policies, guidelines and knowledge base articles for the resilience and future scalability of the Service Desk Team.
- Any other duties as required by the IT Service Support Manager.
Qualifications:
- IT related Degree or equivalent.
- CompTIA A+, Network+, Security + or equivalent.
- ITIL Foundation.
- Leadership or management training or certification.
- Experience coaching, mentoring, knowledge sharing or shadowing.
- Knowledge of project management techniques to deliver benefits to stakeholders.
- Experience working to ITIL principles and practices.
- Maintaining, improving and promotion of policy to those contacting Service Desk and working behind it.
- Ability to support Microsoft & Linux operating systems, networks, Active Directory and Exchange.
Desirable:
- Project management certification such as PRINCE2, APM or other.
- Experience in managing projects to completion using framework.
- Service Desk Plus beneficial.
- Ability to configure smartphones & provide mobile device support.
- Experience troubleshooting and configuring Microsoft Exchange.
Cost of living annual pay review. Company pension contributions up to 10% if employees contribute 5%. 33 days holiday including.
DevOps Lead - Fully Remote in Bury St Edmunds employer: BUUK Infrastructure
At BUUK Infrastructure, we pride ourselves on being an exceptional employer that champions innovation and sustainability in the utility sector. Our fully remote work culture fosters flexibility and inclusivity, allowing you to thrive while contributing to our mission of achieving net zero for the UK. With a strong focus on employee development through coaching and training, alongside competitive benefits such as generous holiday allowances and pension contributions, we offer a rewarding environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land DevOps Lead - Fully Remote in Bury St Edmunds
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for the interview by researching BUUK Infrastructure and their mission. We want to see your passion for helping the UK reach net zero, so show us how your skills align with our goals!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable answering common questions. We want to see your confidence shine through when you talk about your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace DevOps Lead - Fully Remote in Bury St Edmunds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of DevOps Lead. Highlight your relevant experience and skills that align with the job description, especially around ITIL principles and project management.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to BUUK Infrastructure's mission. Keep it concise but impactful.
Showcase Your Leadership Skills:Since this role involves leading a team, be sure to highlight your leadership experience. Share examples of how you've successfully managed teams and delivered projects in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our dynamic team!
How to prepare for a job interview at BUUK Infrastructure
✨Know Your ITIL Principles
Make sure you brush up on your ITIL knowledge before the interview. Since the role involves applying ITIL practices daily, being able to discuss how you've used these principles in past roles will show that you're a great fit for the team.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or project in the past. Highlight your coaching and mentoring experiences, as this role requires effective leadership to ensure team performance and development.
✨Demonstrate Customer Service Excellence
Be ready to talk about how you've provided exceptional customer service in previous positions. Share specific instances where you minimised customer effort and improved service delivery, as this aligns with their mission to earn customer loyalty.
✨Project Management Know-How
Familiarise yourself with project management techniques and be prepared to discuss how you've managed projects from start to finish. Mention any relevant certifications like PRINCE2 or APM, as they’ll add weight to your application.
