HR Shared Services Administrator in Bury St Edmunds, Suffolk

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure.

This is a fixed term contract up to 12 months.

Purpose of this role

To provide timely and accurate HR administration across the Group that delivers right first time, exemplary customer service and meets SLAs.

Your key responsibilities are:

• To provide a comprehensive administrative service across all HR processes, ensuring accuracy and attention to detail together with compliance to process and required SLAs, as directed by the HR Hub Team Leader.
• To work in partnership with the Resourcing Team to produce accurate contracts, offer letters and all other onboarding documentation in a timely manner that meets SLA requirements.
• To work in partnership with the HR Advisors and HR Business partners to produce HR correspondence and documentation for employees as required.
• To provide effective and timely first line response to telephone and electronic queries, enabling effective resolutions and excellent customer service.
• To provide an auditing and data cleansing service and management information reports to the wider HR team and management as required, to enable accuracy of data in the HR system.
• To provide fit for purpose data and documentation for effective management and control of various processes throughout the employee lifecycle including sickness, maternity and paternity, changes to terms and conditions and leaver procedures.
• To advise employees and managers on the HR Information System including resolving or supporting the resolution of problems related to the operation of the system.
• Apart from the duties summarised above, we retain the right to include other reasonable duties which are part of, and incidental to this type of work as deemed appropriate by the Shared Services Team Leader or other members of the HR department.

Qualifications

Minimum of four GCSEs, or equivalent, including Maths and English.

Experience/Knowledge

• Strong administration experience in a fast-paced environment.
• Good knowledge of confidentiality and the ability to deal with sensitive information.
• Able to work to deadlines and Service Level Agreements whilst ensuring compliance to processes.
• Strong knowledge and previous experience of working with databases and Microsoft Office.

Abilities/Skills

• Excellent attention to detail and accuracy levels, both when using databases and compiling documents.
• Clear and articulate communicator both in writing and verbally, to assist colleagues at all levels of the business.
• Good initiative to manage own workload and solve problems.
• Positive, can-do attitude to ensure high levels of customer service.

Desirable

• A Levels or equivalent.
• CIPD Level 3 Diploma in Human Resource Practice or equivalent.
• Experience of working in HR.
• Experience of using an HR Information System.
• Knowledge of data protection, including GDPR.

What can you expect from us:

• Cost of living annual pay review.
• Company pension contributions up to 10% if employees contribute 5%.
• 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.
• Enhanced maternity, paternity and adoption pay.
• To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax).
• Hybrid working for eligible roles.
• Development opportunities to reach your career aspirations.
• BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day.
• We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.

Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible.