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- Tasks: Support customers with IT issues and ensure a smooth tech experience.
- Company: Join BUUK Infrastructure, a leader in driving innovation towards net zero in the UK.
- Benefits: Enjoy hybrid working, generous holidays, and a pension scheme with up to 10% contributions.
- Why this job: Be part of a supportive culture that values diversity and personal growth.
- Qualifications: Experience in IT support, knowledge of Microsoft systems, and strong communication skills required.
- Other info: Opportunity for career development and a referral bonus of £1000 for successful hires.
The predicted salary is between 30000 - 42000 £ per year.
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure.
We are looking for an ICT Service Engineer who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service.
As the ICT Service Engineer your key responsibilities are:
- Ensure an excellent customer experience by providing customer support and reducing customer effort
- Provide hardware and desk side support for all BUUK employees within SLA
- Work with internal customers, ensuring service requests such as new starters, change of role and leavers are fulfilled
- Respond in a timely manner to incidents relating to end user hardware.
- Provide hardware and application support to field operatives using rugged tablets
- Support with the development, implementation, and testing of software used by field operatives
- Build, configure, and deploy new and replacement hardware for existing users and new starters
- End-to-end lifecycle management of all user IT hardware
- Face to face support as part of our onsite IT Hub
- May need to take part in an out of hours rota to support customers who work outside normal hours
About you:
- Experience working within an IT service desk and user hardware support environment
- Knowledge of Microsoft operating systems, Active Directory and Exchange
- Customer focussed with excellent communication skills
- Problem solver with the ability to prioritise to meet service level agreements
- Highly organised with good attention to detail
- Have a good understanding of IT security and awareness of cyber security best practices.
What can you expect from us:
- At least the cost of living pay increase every year
- Company pension contributions up to 10% if employees contribute 5%
- 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks
- Enhanced maternity, paternity and adoption pay
- To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax)
- Hybrid working for eligible roles
- Development opportunities to reach your career aspirations
BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Please ask us about flexible working options. For more information please contact our resourcing team on 01359 308260.
ICT Service Engineer in Bury St. Edmunds employer: BUUK Infrastructure No 2 Limited
Contact Detail:
BUUK Infrastructure No 2 Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Engineer in Bury St. Edmunds
✨Tip Number 1
Familiarise yourself with BUUK Infrastructure's mission and values. Understanding their commitment to customer loyalty and net zero will help you align your responses during interviews, showcasing how your skills can contribute to their goals.
✨Tip Number 2
Brush up on your technical skills, especially in Microsoft operating systems, Active Directory, and Exchange. Being able to demonstrate your expertise in these areas during discussions will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've provided excellent customer support in previous roles. Highlighting specific instances where you've solved problems or improved user experience will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of BUUK Infrastructure on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge in your application and interview process.
We think you need these skills to ace ICT Service Engineer in Bury St. Edmunds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service desk environments and user hardware support. Emphasise your knowledge of Microsoft operating systems, Active Directory, and Exchange, as these are key requirements for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s mission to achieve net zero. Mention specific examples of how you have provided excellent customer service and resolved IT issues in previous positions.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities and how you prioritise tasks to meet service level agreements. This will show that you can handle the responsibilities of the ICT Service Engineer role effectively.
Highlight Communication Skills: Since excellent communication skills are essential for this position, ensure your application reflects your ability to communicate clearly and effectively with both technical and non-technical users. Consider including examples of successful interactions with customers or colleagues.
How to prepare for a job interview at BUUK Infrastructure No 2 Limited
✨Showcase Your Customer Service Skills
As an ICT Service Engineer, you'll need to ensure an excellent customer experience. Be prepared to discuss specific examples of how you've provided outstanding support in previous roles, highlighting your communication skills and ability to reduce customer effort.
✨Demonstrate Technical Knowledge
Familiarise yourself with Microsoft operating systems, Active Directory, and Exchange. During the interview, be ready to answer technical questions or even troubleshoot hypothetical scenarios to showcase your problem-solving abilities.
✨Highlight Your Organisational Skills
The role requires a high level of organisation and attention to detail. Prepare to discuss how you manage multiple tasks and prioritise effectively, especially when dealing with service requests and incidents.
✨Understand IT Security Practices
Having a good understanding of IT security and cyber security best practices is crucial. Brush up on these topics and be ready to discuss how you would implement security measures in your role to protect user data and hardware.
