At a Glance
- Tasks: Lead a team to deliver exceptional IT support and manage escalations effectively.
- Company: Buuk Infrastructure Limited, a leader in IT services with a focus on customer satisfaction.
- Benefits: Hybrid work model, competitive salary, and comprehensive benefits package.
- Other info: Great opportunity for career advancement in a supportive environment.
- Why this job: Join a dynamic team and enhance your IT skills while making a real difference.
- Qualifications: ITIL Foundations certification and experience in IT support required.
The predicted salary is between 35000 - 45000 £ per year.
Buuk Infrastructure Limited is seeking an ICT Senior Service Desk Analyst to provide top-tier support and help manage the team effectively.
This role focuses on ensuring high standards of customer service and efficient incident resolution.
Applicants should possess essential qualifications like ITIL Foundations and have experience in IT support environments.
A GCSE grade C in English and Maths is required, along with various IT-related skills.
The position offers a hybrid work model and numerous benefits.
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Contact Details:
Buuk Infrastructure Limited Recruitment Team
We think you need these skills to ace Senior IT Service Desk Lead — Hybrid & Escalations in Woolpit
ITIL Foundations
Customer Service
Incident Resolution
Team Management
IT Support
GCSE in English
GCSE in Maths
