GTC, part of the BUUK Infrastructure Group, are looking for Network Planning Support who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.
Purpose of this role
To provide support to the network planning analyst and asset management team in the handling of network queries, monitoring and analysing the performance and condition of electricity network assets, and working with commercial and end user customers to facilitate their requests safely and effectively.
Your key responsibilities are
This role will support on the analysis of GTC’s electricity network assets monitoring the performance and condition of the network in order to determine requirements for maintenance, reinforcement and remedial works as required.
It will include working with end customers in relation to technical queries in relation to the management of GTC’s network, including noise, voltage and Electro-Magnetic Field (EMF) complaints.
To support the monitoring and handling faults assigned to the asset management team, including but not limited to noise, voltage and Electro-Magnetic Field (EMF) complaints.
To provide efficient updates to GTC End user customers in relation to faults to reduce complaints and queries received into the Electricity Department.
Quoting and organising GTC operatives to attend where required.
Creating handover packs and raising of purchase orders to support the network planning workflows.
Reviewing and processing asset error reports to ensure records are up to date.
An opportunity to undertake Standby Duties within the Communications team.
Any other duties as required by the manager.
Qualifications
GCSE or equivalent English, Maths and a Science.
Experience/Knowledge
Experience in communicating well with individuals at all levels and engaging with customers.
Experience with Microsoft programmes including Word, Excel and PowerPoint.
Abilities/Skills
Excellent verbal and written communication skills including excellent telephone manner.
Strong attention to detail for keeping accurate records and processing invoices.
Ability to work independently as well collaborate as part of a team.
A-Levels or equivalent.
Knowledge of health and safety legislation or electricity distribution industry.
Ability to identify process improvements.
What can you expect from us
Cost of living annual pay review.
Company pension contributions up to 10% if employees contribute 5%.
33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.
Enhanced maternity, paternity and adoption pay.
To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax).
Hybrid working for eligible roles.
Development opportunities to reach your career aspirations.
Equal Opportunity Employer
We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.
Network Planning Support in Woolpit employer: Buuk Infrastructure Limited
Buuk Infrastructure Limited is an exceptional employer, offering a dynamic work culture that prioritises employee development and career progression. Located in Taunton, the company provides a supportive environment where Fibre Field Technicians can thrive, with access to ongoing training and opportunities to enhance their skills while contributing to a vital FTTP network that serves the community.
Contact Details:
Buuk Infrastructure Limited Recruitment Team
