Engineering Support Officer in Woolpit

To provide a high level of administrative support to GTC Gas Network department, ensuring compliance with business standards and delivering a high level of customer service.

Your key responsibilities are:

• Monitoring and processing Gas emergency notifications via telephone or email for damaged or leaking service and mains to ensure GTC assets are fit for purpose.
• Assisting scheduling of planned/unplanned works to GTC engineers and sub‑contractors to meet business standards and achieve high levels of customer satisfaction including SCO, plant, tools & equipment, traffic management, NRSWA, backfill and reinstatement, training and annual leave, contractor invoicing, records recovery.
• Raising quotes and ordering materials/equipment for key stakeholders.
• Processing NRSWA notices and work packs from sub‑contractors and GTC engineers within a timely manner to comply with business and industry standards.
• Processing sub‑contractors and GDNs invoices in line with service level agreements.
• Recharging costs back to stakeholders to accrue income lost by damages and leaks on our networks and aborted site visits.
• Ensuring accuracy of work packs/invoices and raising any errors or missing information to sub‑contractors and internal stakeholders.
• Ensuring customer complaints are actioned and resolved in a timely manner to maintain excellent customer relationships.
• Ensuring, as appropriate, no gas incidents are escalated within GTC, IGTs and GDNs.
• Maintaining daily/weekly/monthly reports to support Senior Management to monitor all stakeholder’s performance and manage KPI’s.
• Any other duties as required by the manager.

Experience / Knowledge:

• Experience in administration.
• Experience with customer engagement.

Abilities / Skills:

• Good understanding of core Microsoft Office systems.
• Good standard written and oral communication skills.
• Capable of working in a team.
• Working with supervision.
• Work delivery/quality continuously to an acceptable standard.
• Acknowledged professional attitude to customers, own team members, supervisors, and managers.
• Ability to take input from supervisors and managers.
• Basic understanding of all asset classes, how the Gas Network operates and stakeholders’ roles & responsibilities.
• Can action appropriately a gas emergency call, e.g., gas escape.
• Level 3 competence in three workstreams (within current team).
• Appreciation of which BUUK contractors are responsible for different assets and the key deliverables and KPIs of contract.

Conditions of Employment:

• You will be required to participate in a standby rota.

Benefits:

• Cost of living annual pay review.
• Company pension contributions up to 10% if employees contribute 5%.
• 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.
• Enhanced maternity, paternity and adoption pay.
• Referral payment of £1000 (net of tax) for each successful referral.
• Hybrid working for eligible roles.
• Development opportunities to reach your career aspirations.
• Supportive culture with a focus on wellbeing and safety.
• Equal opportunity employer, inclusive environment.