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For Companies At a Glance
- Tasks: Drive occupancy and revenue in a modern care home while engaging with the community.
- Company: Join a prestigious care home group known for its exceptional facilities across the UK.
- Benefits: Enjoy a competitive salary, car allowance, commission, and a comprehensive benefits package.
- Why this job: Be part of a dynamic team transforming care home experiences in a supportive environment.
- Qualifications: Proven experience in filling new build care homes and strong communication skills required.
- Other info: Located in Didcot with easy access to amenities; apply now for immediate interviews!
The predicted salary is between 39000 - 52000 £ per year.
Buttons Recruitment are pleased to be recruiting for a Customer Relations Manager for our renowned Client, who owns many homes around the UK.
We are thrilled to present an exciting opportunity for a Customer Relations Manager at a prestigious new care home based in Oxford. As a valued member of the team, you will report directly to the Group National Sales Manager. This role is perfect for a dynamic, high-energy, results-driven individual with sector experience and a proven track record in filling new build care homes.
Why This Role:
- State-of-the-Art Environment: Work in a beautiful, modern care home with top-tier facilities.
- Supportive Leadership: Collaborate with an experienced and commercially focused Home Manager.
- Has a fantastic package attached for the right person.
What You’ll Do:
- Achieve Targets: Collaborate with the Home Manager to meet or exceed occupancy and revenue targets.
- Marketing Collaboration: Partner with the National Sales Manager and Marketing teams to develop and execute a robust marketing plan.
- Customer Engagement: Serve as the key contact for customer inquiries, managing the full cycle from enquiry to closure.
- Community Outreach: Promote the home within the local community through engaging stories and targeted advertising.
- Event Management: Host events to showcase the home and attract prospective clients and stakeholders.
- Training & Support: Provide guidance to team members to ensure consistent customer engagement.
Our Client is looking For:
- Sector Experience: Proven track record in filling new build care homes.
- Local Knowledge: Familiarity with Bishop Cleeve and surrounding areas, including key contacts with Health Care Professionals and Commissioning Managers.
- Communication Skills: Strong communicator with excellent presentation skills.
- Motivated Individual: Self-driven with experience in enquiry generation and conversion.
Key Responsibilities:
- Develop and maintain a Health Care Professional database.
- Ensure the home is represented on all LA contract bed frameworks, alongside other frameworks.
- Build partnerships with referral partners.
- Achieve and exceed sales KPIs.
Location-Specific Benefits:
- Working in the heart of Didcot, with easy access to local amenities and transport links.
- Engage with a vibrant community keen on supporting healthcare initiatives.
If you are a motivated, high-energy professional ready to make a significant impact, we want to hear from you. Join them in transforming care home experiences and driving successful outcomes at their care home. Apply Now via Buttons Recruitment and become a part of a larger team that values your expertise and drive!
Location: Oxford
Salary: £45,000 - £50,000 per annum dependant on experience within the Health & Social Care Sector
Working Arrangement: Office Based
Lucrative Incentive Scheme: High potential to earn with a competitive commission and bonus structure.
This role offers some great benefits for you:
- Car Allowance & Commission: Enjoy a car allowance and a highly competitive monthly commission scheme per admission.
- Bonus Opportunities: Quarterly bonus scheme based on occupancy growth targets.
- Flexible Pay & Free DBS: Access to flexible pay through Wagestream and a free DBS check.
- Comprehensive Benefits Package: Enjoy a robust benefits package tailored for your needs.
Note: In line with the Asylum and Immigration Act 2006, please ensure you can demonstrate your eligibility to work in the UK. Unfortunately, sponsorship is not available for this role. You will be required to undertake an Enhanced DBS for this role. Apply today; interviews are happening imminently.
Customer Relations Manager employer: Buttons Recruitment Ltd
Contact Detail:
Buttons Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager
✨Tip Number 1
Familiarise yourself with the local area, especially Bishop Cleeve and its surrounding communities. Understanding the demographics and key contacts in healthcare will give you an edge when discussing your potential impact during interviews.
✨Tip Number 2
Prepare to showcase your previous successes in filling new build care homes. Be ready to discuss specific strategies you used and how they led to increased occupancy rates, as this will demonstrate your capability to meet the role's targets.
✨Tip Number 3
Network with professionals in the health and social care sector. Building relationships with Health Care Professionals and Commissioning Managers can provide valuable insights and potentially lead to referrals, which is crucial for this role.
✨Tip Number 4
Be prepared to discuss your approach to community outreach and event management. Think of creative ideas for events that could attract prospective clients and stakeholders, as this will highlight your proactive attitude and marketing skills.
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer relations and the health and social care sector. Emphasise any previous roles where you successfully filled new build care homes or achieved sales KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer engagement and your understanding of the care home environment. Mention specific examples of how you've driven occupancy and revenue in past roles.
Highlight Local Knowledge: If you have familiarity with Bishop Cleeve and surrounding areas, make sure to mention this in your application. Highlight any key contacts you have with Health Care Professionals and Commissioning Managers.
Showcase Communication Skills: Demonstrate your strong communication and presentation skills in your application. You might include examples of successful community outreach or event management experiences that align with the role's responsibilities.
How to prepare for a job interview at Buttons Recruitment Ltd
✨Showcase Your Sector Experience
Make sure to highlight your previous experience in filling new build care homes. Be prepared to discuss specific examples of how you've successfully achieved occupancy targets in the past.
✨Demonstrate Local Knowledge
Familiarise yourself with Bishop Cleeve and the surrounding areas. Mention any key contacts you have with Health Care Professionals and Commissioning Managers, as this will show your understanding of the local market.
✨Prepare for Customer Engagement Scenarios
Think about how you would handle customer inquiries from start to finish. Prepare examples of how you've managed similar situations in the past, focusing on your communication skills and ability to convert enquiries into admissions.
✨Discuss Marketing Collaboration
Be ready to talk about your ideas for collaborating with marketing teams. Consider how you would develop and execute a marketing plan to promote the care home effectively within the community.
