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- Tasks: Lead a vibrant showroom team and deliver exceptional customer experiences.
- Company: Join Button & Sprung, a growing brand dedicated to quality beds and mattresses.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, and generous holiday allowance.
- Why this job: Be part of a mission to revolutionise bed buying in a creative environment.
- Qualifications: 1+ years of management and retail experience; passion for customer service is key.
- Other info: Flexible hours, including weekends, with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Position: Retail Showroom Manager - Full Time including weekends
Job Type: Permanent
Location: Button & Sprung showroom, Chiswick Studios, W4 5PY
Remuneration: Competitive salary depending on experience. Discretionary annual bonus based on company and personal performance. No sales commission.
Benefits: 20 days holidays, plus birthday, plus bank holidays, workplace pension scheme, staff discount.
Reports to: Company Director
We are seeking a passionate and experienced Showroom Manager to run a soon-to-open Button & Sprung retail showroom in Chiswick, which is the second showroom that we have opened since launching in 2014. We sell quality, made-to-order beds and mattresses, which are exclusively designed by us and made in the UK and Europe. Our mission is to Make Bed Buying Better - to provide the best experience for our customers of buying a high quality, fairly priced bed and mattress in the UK.
You can play a big part in delivering brilliant service to our customers, whose reviews are published here: Customer reviews.
Customer experience
- Ensure every visitor or caller to our showroom loves their interactions with Button & Sprung (from initial enquiry to choosing to buy a Button & Sprung bed), and raves about us to others.
- Make sure that every showroom visitor is hosted (by you or the team) in a professional, knowledgeable and personable way.
- Ensure that we capture all necessary information accurately at the point of contact (face to face, phone, email, live chat).
- Take the lead in serving customers, particularly high value customers (for example, interior designers).
Showroom management
- Work with the Directors, Marketing, Customer Service to ensure the smooth running of the showroom.
- Ensure the showroom looks amazing at all times, and propose changes to display stock and other visual elements as appropriate.
- Manage the staff rota, ensuring we are appropriately staffed to serve customers especially over weekends and bank holidays.
- Manage all suppliers of showroom materials and services.
- Work with Marketing to develop and continually improve the branded visual aspects of the showroom.
Showroom Team
- Recruit and manage the weekend / part-time showroom team (with Director input).
- Provide training, coaching and support to ensure the team have a comprehensive understanding of mattresses, beds and fabrics.
- Ensure that the showroom team respond quickly and accurately to sample requests, quotes, and special requests from retail and trade customers.
- Set exceptional standards in all verbal and written communications to customers.
Communication and Reporting
- Keep track of the status of leads, customer requests, outstanding payment balances, refunds and so on.
- Report to the rest of the business on trends, customer preferences, including fabrics.
- Ensure all templates for customer letters, forms and other communications are up to date and accurate.
Candidate Profile
- Passion for treating customers the way you like to be treated.
- Ability to train, lead, and motivate a showroom sales team.
- High retail standards in terms of customer attentiveness, product knowledge, showroom presentation, attention to detail.
- A keen eye for interior design and creativity.
- Initiative and self-motivation to drive the business forward; ‘can do’ attitude.
- Ability to deal with discerning and sometimes demanding customers.
- Ability to communicate clearly and succinctly, verbally and in writing.
- Availability to work a flexible schedule, including both weekend days, Mondays and bank holidays.
The right candidate will have:
- At least 1 year’s manager experience.
- At least 1 year’s retail or equivalent commercial, customer-facing experience.
- Undergraduate degree.
- Knowledge and experience of software ideally Mac OS, Google Drive.
If you are interested, please email us on jobs@buttonandsprung.com including your CV and a short note explaining why you are suited to the role.
Showroom Manager in Slough employer: Button & Sprung
Contact Detail:
Button & Sprung Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Manager in Slough
✨Tip Number 1
Get to know the company inside out! Research Button & Sprung, their products, and their mission. This way, when you walk into the showroom or have a chat with the team, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend any events they might be hosting. Building relationships can give you an edge and show that you're genuinely interested in being part of the Button & Sprung family.
✨Tip Number 3
Prepare for the interview by practising common questions and thinking about how your experience aligns with the role. Be ready to share specific examples of how you've delivered excellent customer service or managed a team in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Showroom Manager in Slough
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about making bed buying better for our customers!
Tailor Your CV: Make sure your CV highlights relevant experience in retail management and customer service. We love seeing how your past roles have prepared you for this position, so don’t hold back!
Be Personable: In your cover note, be yourself! We appreciate a friendly tone that reflects our brand values. Share why you think you'd be a great fit for our team at Button & Sprung.
Follow Up: After sending your application, don’t hesitate to follow up with us. A quick email shows your eagerness and helps keep your application top of mind. We’re excited to hear from you!
How to prepare for a job interview at Button & Sprung
✨Know the Brand Inside Out
Before your interview, dive deep into Button & Sprung's mission and values. Familiarise yourself with their products, especially the made-to-order beds and mattresses. This will not only show your passion but also help you articulate how you can embody their brand values during customer interactions.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might face as a Showroom Manager. Prepare examples of how you would handle high-value customers or those with specific requirements. This will demonstrate your ability to provide exceptional service and your understanding of the customer experience.
✨Show Your Leadership Skills
Be ready to discuss your experience in managing and training teams. Highlight specific instances where you've motivated staff or improved team performance. This is crucial since you'll be responsible for leading the showroom team and ensuring they deliver top-notch service.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the showroom's vision, upcoming marketing strategies, or how they measure customer satisfaction. This shows your genuine interest in the role and helps you understand how you can contribute to the team's success.
