Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a vibrant showroom team and deliver exceptional customer experiences.
- Company: Join Button & Sprung, a growing brand dedicated to quality beds and mattresses.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, and generous holiday allowance.
- Why this job: Be part of a mission to revolutionise bed buying in a creative environment.
- Qualifications: Retail management experience and a passion for customer service are essential.
- Other info: Flexible working hours with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Position: Retail Showroom Manager - Full Time including weekends
Job Type: Permanent
Location: Button & Sprung showroom, Chiswick Studios, W4 5PY
Remuneration: Competitive salary depending on experience. Discretionary annual bonus based on company and personal performance. No sales commission.
Benefits: 20 days holidays, plus birthday, plus bank holidays, workplace pension scheme, staff discount.
Reports to: Company Director
We are seeking a passionate and experienced Showroom Manager to run a soon-to-open Button & Sprung retail showroom in Chiswick, which is the second showroom that we have opened since launching in 2014. We sell quality, made-to-order beds and mattresses, which are exclusively designed by us and made in the UK and Europe. Our mission is to Make Bed Buying Better - to provide the best experience for our customers of buying a high quality, fairly priced bed and mattress in the UK.
Customer experience
- Ensure every visitor or caller to our showroom loves their interactions with Button & Sprung (from initial enquiry to choosing to buy a Button & Sprung bed), and raves about us to others.
- You will embody our brand values.
- Make sure that every showroom visitor is hosted (by you or the team) in a professional, knowledgeable and personable way to ensure we ask the right questions, listen and respond with expert, helpful and honest advice, maximising the chance that they will buy from us.
- Ensure that we capture all necessary information accurately at the point of contact (face to face, phone, email, live chat) so that we can serve customers brilliantly and follow up on all leads, in particular sample requests and quotes, in a timely, relevant and highly professional manner.
- Take the lead in serving customers, in particular high value customers (for example, interior designers), as well as customers with bespoke or specific requirements.
Showroom management
- Work with the Directors, Marketing, Customer Service to ensure the smooth running of the showroom.
- Ensure the showroom looks amazing at all times, and propose changes to display stock and other visual elements as appropriate.
- Manage the staff rota, ensuring we are appropriately staffed to serve customers especially over weekends and bank holidays.
- Call on others, outside of the showroom team, to help when required.
- Managing all suppliers of showroom materials and services - for example, bed linen, point of sale materials, fabric samples, postage supplies, food & drink, coffee machine, other appliances, alarm system.
- Work with Marketing to develop and continually improve the branded visual aspects of the showroom.
Showroom Team
- Recruit and manage the weekend / part-time showroom team (with Director input).
- Provide training, coaching and support to ensure the team have a comprehensive, “expert” understanding of mattresses, beds and fabrics, as well as the Button & Sprung business - including products, services, bespoke options, pricing, approach to sales, operational and customer service processes, differentiation vs competitors.
- Ensure that the showroom team respond quickly and accurately to sample requests, quotes, and special requests from retail and trade customers (especially interior designers).
- Set exceptional standards in all verbal and written communications to customers, ensuring high levels of accuracy, and alignment with our brand’s tone of voice, personality and messages.
Communication and Reporting
- Keep track of the status of leads, customer requests, outstanding payment balances, refunds and so on; follow up personally or ensure that the showroom team follows up.
- Report to the rest of the business on trends, customer preferences, including fabrics as well as identifying gaps in the product range.
- Also, pass on customer feedback and competitor intelligence to the relevant team member(s).
- Ensure all templates for customers letters, forms and other communications are up to date and accurate.
Candidate Profile
- Passion for treating customers the way you like to be treated
- Ability to train, lead, and motivate a showroom sales team
- High retail standards in terms of customer attentiveness, product knowledge, showroom presentation, attention to detail
- A keen eye for interior design and creativity - to help customers with their choices
- Initiative and self-motivation to drive the business forward; ‘can do’ attitude
- Ability to deal with discerning and sometimes demanding customers
- Ability to communicate clearly and succinctly, verbally and in writing, with your own team, peers and business owners.
- Availability to work a flexible schedule, including both weekend days, Mondays and bank holidays
The right candidate will have:
- At least 1 year’s manager experience
- At least 1 years retail or equivalent commercial, customer-facing experience
- Undergraduate degree
- Knowledge and experience of software ideally Mac OS, Google Drive
If you are interested, please email us on jobs@buttonandsprung.com including your CV and a short note explaining why you are suited to the role.
Showroom Manager in London employer: Button & Sprung
Contact Detail:
Button & Sprung Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Manager in London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Button & Sprung's mission and values. This way, you can show how your passion for customer service aligns perfectly with their goal of making bed buying better.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your experience in retail management and how you can lead a team to deliver exceptional customer experiences.
✨Tip Number 3
Dress to impress! Make sure you look the part when you walk into the showroom. A smart appearance not only boosts your confidence but also shows that you respect the brand and its customers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. Plus, it shows that you’re proactive and genuinely interested in joining the Button & Sprung team.
We think you need these skills to ace Showroom Manager in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through. We want to see how much you care about creating a fantastic experience for our customers, so share any relevant experiences that highlight this.
Tailor Your CV: Make sure your CV is tailored to the Showroom Manager role. Highlight your retail management experience and any specific achievements that align with our mission of making bed buying better. We love seeing how your skills match what we’re looking for!
Be Personable: In your cover note, be yourself! We appreciate authenticity, so don’t be afraid to show a bit of your personality. Explain why you think you'd be a great fit for our team and how you embody our brand values.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Button & Sprung
✨Know the Brand Inside Out
Before your interview, make sure you’re familiar with Button & Sprung’s mission and values. Understand their products, especially the made-to-order beds and mattresses, and be ready to discuss how you can enhance the customer experience in the showroom.
✨Show Your Passion for Customer Service
Demonstrate your commitment to exceptional customer service during the interview. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction, as this role is all about creating a memorable experience for visitors.
✨Highlight Your Leadership Skills
As a Showroom Manager, you’ll need to lead a team effectively. Be prepared to discuss your management style and provide examples of how you’ve successfully trained and motivated a team in previous roles. This will show that you can inspire others to embody the brand values.
✨Prepare Questions About the Role
Have a few thoughtful questions ready to ask at the end of your interview. This could include inquiries about the showroom's design vision or how they measure success in customer interactions. It shows your genuine interest in the position and helps you assess if it’s the right fit for you.
