Canine Hydrotherapist in Darlington

Who We Are Looking For:

Do you have a positive persona that makes clients look for any excuse to come back and see you? Are you a self-starter? Are you able to communicate with clients in such a way that they know what you're doing for them? Are you able to connect and engage with people on a personal level (not just on a clinical skill level)? And do you have time for people over and above their allocated clinical sessions or that which you are being paid to give? Do you love to learn and are you committed to being part of a team that puts clients and not professional ego first? Are you flexible and open to change? Do you view the opportunity to learn as a privilege and not something that you should be paid to do?

About Us Butterwick Animal Rehab Clinic:

If that's you, then we want to hear from you. We are a positive small but growing Veterinary Physiotherapy clinic that has been established for more than 20 years. We are one of the most sought after and respected Veterinary rehabilitation clinics in the North East. The founder of the company is a nationally recognised leader in his field, regular lecturer for a university and various other educational establishments, an in-demand speaker at events with over 100+ attendees on a national level. He has grown his clinic from zero to consistently being THE place to go that delivers results for the clinics clients and their owners.

Much of our recent growth has happened because of the incredible team and culture that has been created at Butterwick animal rehab by the staff - many of whom have been with us for years and have allowed us to create a place that staff love to come to work to learn and grow and a place that our clients look forward to coming back to time and time again.

We believe whole-heartedly in ongoing education and provide an immense amount of training, teaching and coaching and as well as having people from all parts of the country coming to learn from us. We've got some great home grown and very talented employees waiting to welcome you into our team.

Demand for this role is expected to be high and we invite you to apply if you feel able to achieve the following tasks and have the relevant skills to do so. We know that real A players love to be held accountable for high standards of performance which means the role will come with your own key objectives that when consistently hit, will result in substantial benefits and privileges in the role that will be discussed at the interview should you be successful.

The Role:

You will be responsible for treating a diverse hydrotherapy caseload of sub-acute and chronic canine patients in a positive and collaborative manner that delivers great results, whilst assisting the Veterinary Physiotherapist to achieve the clients goals for their pet. Ultimately, to grow the revenue of the clinic by retaining the clients that we've got (or going to get as a result of our marketing). You will do this by creating deep and meaningful relationships with our clients and providing a world-class level of customer and clinical care that ensures canine clients get the health outcomes the owners need.

Hours: 20-30hrs per week.

Tasks:

• Communicate with clients in a way that they can confidently make the right decision about continuing with the plan of care the clinic has suggested.
• Ensure that clients achieve their clinical and health/lifestyle outcomes (in the time frame you set) that they are looking to achieve for their pet.
• Develop a mutually beneficial relationship that benefits both the client and the clinic.
• Communicate the value of our service with the fee/price that the client will need to pay to access it.
• Ensure that clients remain excited about the prospect of coming for Veterinary physiotherapy/hydrotherapy (and remain committed to the treatment plan that the clinic suggests).
• Provide a high level of customer & animal care that will cause clients to want to come back frequently and tell their friends and family about us as well.
• Ensure that clients complete a full plan of patient care (as agreed in the first session).
• Ensure that clinical notes are kept up-to-date and accurate.
• Participate in, contribute to, and help to develop the in-house educational training program that is provided to all therapists.

Skills Needed:

• Be able to communicate with clients in such a way that they can understand why the suggested plan of care is the best solution to solve their problem.
• Be able to establish a positive rapport with canine patients & clients.
• Communicate with clients in a way that they can see value in the plan of care being put to them in exchange for their time and money.
• Willing and able to spot when a client may be disillusioned or confused with their progress (and likely to drop-offs).
• To be able to communicate in such a way that the client can confidently say yes to a full plan of care.
• To be able to engage with and connect with clients at a personal (yet professional) level that goes way beyond a clinical outcome.
• Demonstrates an understanding of what the causes are and solutions that could lead to a client/patient dropping off schedule.
• Demonstrates a willingness to be held accountable for performance.
• Ability to thrive in an environment where measurement is the driving force behind progress.

1. Skills/Competencies Needed:

• Be able to hold meaningful conversations with prospective patients on the phone and in person for longer than 20 minutes.
• Be able to answer all questions asked on the phone & in person in a such a way that makes the customer at ease and confident that our service meets their needs/aims.
• Provide a warm and welcoming greeting to clients/patients when they arrive in the clinic.
• Organisation and planning: plans and organizes, schedules in an efficient, productive manner. Focuses on key priorities.
• Follow through on commitments: lives up to verbal and written agreements regardless of personal cost.
• Demonstrate an ability to quickly and proficiently understand and absorb new information.
• Attention to detail: does not let important details slip through the cracks.
• Persistence: demonstrate tenacity and willingness to go the distance to get something done.
• Proactivity: acts without being told what to do. Brings new ideas to the company.

What we will do for you:

Provide you with ongoing training and support in the field of canine hydrotherapy. Give you an amazing environment to work in that includes working with a team of wonderful and very supportive staff as well as very friendly customers.