Senior Account Manager

We believe dogs deserve the healthiest, most natural and tastiest meals - with none of the nasties. That’s why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions. As a B-Corp certified company, you’re joining a sustainable business that genuinely cares about our people, our products and our impact on the planet. Our goal is simple: to help dogs live healthier, happier, and longer lives, while leaving humans smiling after every interaction.

The job:

Please note that this role will close on: 25th March 2026

• Performance Reporting across retailers/markets: Share KPI report Weekly and Periodic, every Monday morning or Tuesday latest. Identify performance issues, suggest discussion points in 1-1 and WBRs. Supply commentary on performance of stores by Clusters and performance tiers. Suggest initiatives to improve performance. Spot data/reporting errors and submit requests with the data team.
• Support the day‑to‑day account with our retailers: Be the go‑to, day‑to‑day contact for PAH. This includes (but is not limited to): checking daily and 1st orders, making sure new store openings run on time and smoothly, emailing new stores, checking in on store ordering, updating our store map and gsheet, updating our promo plan, booking retailer promos & activities, ordering POS & merch as per business needs, etc.
• Manage marketing and discounting initiatives: Own the admin of discounting initiatives and marketing calendar: Book promos and marketing campaigns with retailers, write creative briefs to Creative + Ops + Suppliers (incl POS, marketing materials, or packaging), coordinate production of materials, etc. Monitor spend across marketing materials and promotions (check retailers’ promo invoices, track spend vs budget). Analyse and monitor the performance of promotions & marketing campaigns; suggest changes to the plan across the year based on learnings.
• Plan our engagement with stores: Work out calendar and logistics for store visits for our BAs (mainly), with a few done yourself per month to keep a close link to stores. This involves: Conduct in‑store visits (compliance + existing stores) Build strong relationships with store colleagues Systematically feed and action insights, learnings and observations from the field back to the retail team.
• Ensure we service stores at the highest standards: Ensure compliance is always at 98% for product orders as well as POS, SRPs and Vinyls. Troubleshoot in case of stock or technical issues, internally (across functions) and with retailers. Take the lead with any internal Ops / Tech issues for deliveries into stores.
• Support international launches: Depending on the country, this can include: Prepare and deliver training materials for local store colleagues. Build store visit and engagement plans for launch. Manage communications to stores and troubleshooting at launch. Brief the data team to create a KPI dashboard based on the UK model.

The interview process:

• Initial call with your dedicated Talent Acquisition Partner for 45 minutes, carried out remotely.
• Take home task: This will be sent to you via email and will be used to understand more about your technical skills.
• Skills interview: 60 minutes remote call where the team will be learning more about your technical capabilities.
• Behaviours interview: 60 minutes in person interview in our office in White City where you will meet with more squad members, who will be assessing your alignment to the behaviours required to be successful in this role.

We usually expect our interview process to take 3-5 weeks, end to end.

Important things to note:

• We recommend getting your application in as soon as possible. We reserve the right to close the role early.
• Our team thrives on collaboration. We spend 3 days a week in our West London office (Monday, Wednesday, and Thursday) and 2 days working from wherever you’re most productive. Because being together is a big part of our culture, we’re looking for someone within a comfortable commutable distance to London.
• We’re a small (but mighty!) recruitment team. We aim to respond to everyone personally, but if we’re flooded with brilliant applications, we may need to close the role early. We appreciate your patience while we review applications.
• For this specific role, we’re unable to offer visa sponsorship, so you’ll need the right to work in the UK.

Benefits:

• 25 days holiday (plus 8 bank holidays) and an additional day for every year of service up to 5 years.
• 5 additional, paid 'paws' days off per year dedicated to your learning, development or personal wellbeing.
• Hit pause when you need it most.
• £500 personal learning & development budget to sharpen your skills.
• A significant discount on our Fresh food, to keep your own dogs as healthy as our customers.
• Enhanced parental leave.
• Flexible core working hours.
• Cycle to work scheme.
• Pension with NEST.
• Private Medical Insurance with Axa.
• Private Dental Insurance with Bupa.
• Paid time off for fertility treatments and pregnancy loss.
• Paid sabbaticals for squad members with 5 or more years service at Butternut.
• Discounted gym access through MyGymDiscounts.
• Lots of office dogs (Ajax, Peggy, Chief, Louis, Hansen, Winnie and many more…).

We believe in a seat at the table for everyone. Butternut Box is an equal opportunity employer. We believe that to make the best food for all dogs, we need a team that represents all humans. We celebrate different nationalities, backgrounds, experiences and perspectives. We are specifically committed to increasing representation from underrepresented groups. We want a strong, diverse team built from different identities and lived experiences. We’re not perfect, but we are dedicated to the ongoing work of building an inclusive, supportive place where you can do the best work of your career.