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- Tasks: Lead global customer service operations and enhance customer experiences.
- Company: A leading pet food company based in London.
- Benefits: Robust employee benefits, professional development funding, and generous leave policies.
- Why this job: Make a real impact on customer satisfaction while managing a dynamic team.
- Qualifications: Strong skills in data analysis, team management, and commercial strategy.
- Other info: Hybrid role with opportunities to collaborate internationally.
The predicted salary is between 48000 - 72000 £ per year.
A leading pet food company in London seeks a Head of Customer Service Operations to enhance customer experiences and manage a team across global operations. The ideal candidate will excel in data analysis, team management, and commercial strategy, ensuring high-performance results with a proactive approach. This hybrid role involves collaboration with international stakeholders and offers robust employee benefits, including professional development funding and generous leave policies.
Head of Global Customer Love & Operations in London employer: Butternut Box
Contact Detail:
Butternut Box Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Global Customer Love & Operations in London
✨Tip Number 1
Network like a pro! Reach out to people in the pet food industry or related fields. Use LinkedIn to connect with current employees at the company you're eyeing, and don't be shy about asking for an informational chat.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in customer service operations and data analysis. This will give you a leg up when discussing your fit for the role.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to team management and commercial strategy. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Global Customer Love & Operations in London
Some tips for your application 🫡
Show Your Passion for Customer Love: When writing your application, let your enthusiasm for enhancing customer experiences shine through. We want to see how you can bring that passion to our team and make a real difference in the lives of pet owners.
Highlight Your Data Skills: Since data analysis is key for this role, make sure to showcase your experience with data-driven decision-making. We love candidates who can turn numbers into actionable insights, so don’t hold back on sharing relevant examples!
Team Management Experience is Key: We’re looking for someone who can lead and inspire a team. In your application, share your past experiences in team management and how you’ve fostered a high-performance culture. We want to know how you motivate others to achieve great results!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our amazing team!
How to prepare for a job interview at Butternut Box
✨Know Your Numbers
As the Head of Global Customer Love & Operations, you'll need to demonstrate your data analysis skills. Brush up on relevant metrics and be ready to discuss how you've used data to drive customer satisfaction and operational efficiency in previous roles.
✨Showcase Team Management Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your leadership style and how you foster a positive team environment, especially in a hybrid setting. Be ready to discuss how you motivate your team to achieve high-performance results.
✨Understand the Commercial Strategy
Familiarise yourself with the company's commercial strategy and how customer service fits into it. Be prepared to share your thoughts on how you can enhance customer experiences while aligning with business goals. This shows that you're not just focused on operations but also on the bigger picture.
✨Engage with International Stakeholders
Since this role involves collaboration with international stakeholders, think about your experience working across different cultures. Prepare to discuss how you've navigated challenges in global operations and how you plan to build strong relationships with diverse teams.
