At a Glance
- Tasks: Be the voice of Butternut Box, helping pet parents and their dogs with joy.
- Company: Join a fast-growing B Corp dog food brand that cares for pets and the planet.
- Benefits: Enjoy 25 days holiday, personal development budget, and flexible hybrid working.
- Other info: Join a diverse team and enjoy fun company socials and events.
- Why this job: Make a real difference in the lives of dogs and their owners every day.
- Qualifications: Fluent in Swedish and English, with a passion for customer service and dogs.
The predicted salary is between 30000 - 40000 € per year.
Do you live in London and want to use your language skills (Swedish and Danish) for one of the fastest-growing dog food brands in Europe? We are looking for a Swedish, Danish, and English-speaking Customer Love Member with excellent communication skills who can bring joy to all our pet parents (& dogs!) in the Nordics region. You will be part of the Nordics Customer Love team, which you will have the opportunity to build from scratch.
Our mission is to bring health and happiness to dogs and their humans all over the world. At Butternut Box, we believe dogs deserve the best. That’s why we make fresh, delicious, and healthy dog food. Our ingredients are high quality, gently cooked to lock in vitamins, with no nasties added. It’s convenient for owners too: you order your box online and the fresh food is delivered to your door in perfect portions. We are a fast-growing B Corp certified company that started in the UK and has been active in the Netherlands and Belgium since 2022. As a B Corp, you can be sure you are part of a sustainable organisation that cares for our people, our product, and the planet.
Your Daily Activities:
- You are the face and voice of Butternut Box for our customers.
- You surprise dogs & owners with small gestures to brighten their day.
- You support customers via phone, email, live chat, and social media.
- You handle a wide range of questions, issues, and feedback.
- You share customer insights with the team to improve our service.
- You contribute to our warm, open, and fun Butternut culture.
Practicalities:
- Working days: 5 days a week between Monday and Friday, including bank holidays. Saturdays and bank holidays are on a rotational basis (in the future).
- You will be working from 8:00–16:30 (Mon–Fri). This may expand to Saturday or evenings in the future – we hope for your flexibility.
- You will work hybrid: 3 days per week at our office in London. You are, of course, welcome to bring your dog!
About You:
- You speak and write fluently in Swedish, Danish (nice to have) & English.
- You are customer-centric and energized by helping people.
- You can work independently but also enjoy being part of a team.
- You have a great eye for detail and can multitask effectively.
- You are based in the London area and possess a valid UK Right to Work.
- And of course: you are obsessed with dogs!
What do we offer?
- 25 days holiday (plus 8 bank holidays), 5 paws days and an additional day every year of service.
- £500 personal learning & development budget.
- Butternut Box employee discount.
- Subsidised Private Medical Insurance with Vitality.
- Enhanced parental leave (52 weeks’ maternity leave inclusive of 26 weeks fully paid and 6 weeks fully paid paternity/secondary leave).
- Cycle to work scheme.
- Flexible working with hybrid remote working.
- Team socials, plus company-wide summer and winter parties.
Our Interview Process:
- The process will be conducted in English:
- First video call (30 min) with our recruiter.
- Take-home task to showcase your skills.
- Language check conversation.
- Online technical interview with the Hiring Manager + a Senior team member.
- Face-to-face interview at our London office/ or online.
A few things you should know:
We believe in equal opportunities and are building a diverse team with inclusivity as a priority. Everyone is welcome to apply, regardless of background, gender, or experience. We take our responsibility as a B Corp seriously – for our customers, our employees, and the planet. We aren’t perfect, but we do our best every day to make a positive impact.
Ready to help us make even more dogs and humans happy? Apply now!
Customer Love Team Member (Nordics) in London employer: Butternut Box
Butternut Box is an exceptional employer that prioritises the well-being of both its employees and their furry companions. With a vibrant work culture that encourages creativity and collaboration, team members enjoy generous benefits including 25 days of holiday, a personal development budget, and flexible hybrid working arrangements. As a B Corp certified company, Butternut Box not only focuses on delivering high-quality dog food but also fosters a sustainable and inclusive environment where every employee can thrive and contribute to a meaningful mission.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Love Team Member (Nordics) in London
✨Tip Number 1
Get to know Butternut Box inside out! Familiarise yourself with their mission and values, especially their commitment to dogs and sustainability. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your language skills! Since they’re looking for someone fluent in Swedish and Danish, brush up on your conversational skills. You might even want to role-play customer interactions to feel more confident when it comes to the real deal.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for customers. This will demonstrate your customer-centric attitude and how you can bring joy to pet parents.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Butternut family right from the start!
We think you need these skills to ace Customer Love Team Member (Nordics) in London
Some tips for your application 🫡
Show Your Passion for Dogs:When you're writing your application, let your love for dogs shine through! Share any personal experiences or stories that highlight your connection with pets. We want to see that you’re not just looking for a job, but that you genuinely care about making dogs and their owners happy.
Tailor Your Application:Make sure to customise your application to fit the Customer Love Team role. Highlight your communication skills and any relevant experience in customer service. We’re looking for someone who can bring joy to our customers, so show us how you can do that!
Be Yourself:We value authenticity, so don’t be afraid to let your personality shine through in your application. Use a friendly tone and express your enthusiasm for joining our team. Remember, we’re all about creating a warm and fun culture at Butternut Box!
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can get back to you quickly. Plus, it shows you’re serious about joining our awesome team!
How to prepare for a job interview at Butternut Box
✨Know Your Stuff About Butternut Box
Before the interview, dive deep into Butternut Box's mission and values. Understand their commitment to quality dog food and sustainability. This will not only show your enthusiasm but also help you connect your personal values with theirs.
✨Show Off Your Language Skills
Since they’re looking for someone fluent in Swedish and Danish, be prepared to demonstrate your language skills during the interview. Practise common customer service scenarios in both languages to showcase your ability to communicate effectively with pet parents.
✨Bring the Customer Love Vibe
As a Customer Love Team Member, your role is all about joy and support. Think of examples from your past experiences where you went above and beyond for customers. Share these stories to illustrate your customer-centric approach and how you can bring that same energy to Butternut Box.
✨Prepare for the Take-Home Task
The take-home task is your chance to shine! Make sure you understand what’s expected and give it your best shot. Use this opportunity to showcase your problem-solving skills and creativity, reflecting the fun and warm culture of Butternut Box.
