At a Glance
- Tasks: Be the voice of Butternut Box, supporting pet parents and their dogs with joy.
- Company: Join a B-Corp certified company that prioritises sustainability and dog health.
- Benefits: Enjoy 25 days holiday, personal development budget, and flexible working hours.
- Other info: Collaborative culture with lots of office dogs and great career growth opportunities.
- Why this job: Make a real difference in the lives of dogs and their owners every day.
- Qualifications: Fluent in Danish and English, with a passion for helping others and dogs.
The predicted salary is between 24300 - 29700 £ per year.
Fresh Food, Happy Dogs.
We believe dogs deserve the healthiest, most natural and tastiest meals - with none of the nasties.
That’s why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions.
As a B-Corp certified company, you’re joining a sustainable business that genuinely cares about our people, our products and our impact on the planet.
Our goal is simple: to help dogs live healthier, happier, and longer lives, while leaving humans smiling after every interaction.
We’ve come a long way since our co-founders (Kev & Dave), hand delivered the very first Butternut Box.
Today, we feed hundreds of thousands of hungry dogs across the UK and Europe - but we won’t stop until we’re feeding dogs everywhere.
To get there, we need a team of brilliant people who share that ambition to come and work for us.
🐾 The job
Do you live in London and want to use your language skills Danish for one of the fastest-growing dog food brands in Europe?
We are looking for a Danish and English speaking Customer Love Member with excellent communication skills who can bring joy to all our pet parents (& dogs!) in the Nordics region.
You will be part of the Nordics Customer Love team, where you will have the opportunity to build the Nordics Customer Love Team with us from scratch.
What you’ll do
- You are the face and voice of Butternut Box for our customers.
- You surprise dogs & owners with small gestures to brighten their day.
- You support customers via phone, email, live chat, and social media.
- You handle a wide range of questions, issues, and feedback.
- You share customer insights with the team to improve our service.
- You contribute to our warm, open, and fun Butternut culture.
👀 What we're looking for
Requirements
- You speak and write fluently in Danish and English.
• Swedish language skills are a big plus (nice to have)!
- You are customer centric and energised by helping people.
- You can work independently but also enjoy being part of a team.
- You have a great eye for detail and can multi task effectively.
- You are based in the London area and possess a valid UK Right to Work.
- And of course: you are obsessed with dogs! 🐶
⏳ The interview process
- Initial call with your dedicated Talent Acquisition Partner, carried out remotely.
- Sometimes the process will include a take home task, or a presentation of some kind.
- Skills interview, usually carried out remotely.
- Behaviours interview, usually carried out in person.
We usually expect our interview process to take 3-5 weeks, end to end.
🙌 Our benefits
- 25 days holiday (plus 8 bank holidays) and an additional day for every year of service up to 5 years
- 5 additional, paid 'paws' days off per year dedicated to your learning, development or personal wellbeing. Hit pause when you need it most
- £500 personal learning & development budget to sharpen your skills
- Share options grant - everyone owns a piece of Butternut's success.
- A significant discount on our Fresh food, to keep your own dogs as healthy as our customers
- Enhanced parental leave
- Flexible core working hours
- Cycle to work scheme
- Pension with NEST
- Private Medical Insurance with Axa
- Private Dental Insurance with Bupa
- Paid time off for fertility treatments and pregnancy loss
- Paid sabbaticals for squad members with 5 or more years service at Butternut
- Discounted gym access through My Gym Discounts
- Lots of office dogs (Ajax, Peggy, Chief, Louis, Hansen, Winnie and many more….)
💡 Important things to note
- We recommend getting your application in as soon as possible. We reserve the right to close the role early.
- Our team thrives on collaboration. We spend
- 3 days a week in our West London office
(Monday, Wednesday, and Thursday) and 2 days working from wherever you’re most productive.
Because being together is a big part of our culture, we’re looking for someone within a comfortable commutable distance to London.
- This role is for 39 hours per week, Monday - Thursday 8am - 5pm and Friday 8am - 4pm.
As the business grows, you may be asked in future and with reasonable notice to work different days and hours, for which you will be compensated accordingly with overtime or time off in lieu.
We’re a small (but mighty!) recruitment team.
We aim to respond to everyone personally, but if we’re flooded with brilliant applications, we may need to close the role early.
We appreciate your patience while we review applications.
For this specific role, we’re unable to offer visa sponsorship, so you’ll need the right to work in the UK.
❗️We believe in a seat at the table for everyone.
Butternut Box is an equal opportunity employer. We believe that to make the best food for all dogs, we need a team that represents all humans.
We celebrate different nationalities, backgrounds, experiences and perspectives.
We are specifically committed to increasing representation from underrepresented groups.
We want a strong, diverse team built from different identities and lived experiences.
We’re not perfect, but we are dedicated to the ongoing work of building an inclusive, supportive place where you can do the best work of your career.
Customer Love Team Member (Danish & English) in London employer: Butternut Box
Butternut Box is an exceptional employer that fosters a vibrant and inclusive work culture, where collaboration across diverse teams is not just encouraged but celebrated. As a Remote International Expansion Lead, you will have the unique opportunity to drive impactful projects that contribute to the growth of one of Europe’s fastest-growing DTC brands, while enjoying a flexible work environment that prioritises employee well-being and professional development. With a focus on long-term success and innovation, Butternut Box empowers its employees to take ownership of their roles, ensuring that every team member feels valued and motivated to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Love Team Member (Danish & English) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Butternut Box. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Butternut Box before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Love Team Member (Danish & English) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Butternut Box:Your cover letter is your chance to shine! Tell us why you want to work at Butternut Box specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Butternut Box!
How to prepare for a job interview at Butternut Box
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
