At a Glance
- Tasks: Be the voice of Butternut Box, supporting pet parents and their dogs with joy.
- Company: Join a fast-growing B Corp dog food brand that cares for pets and the planet.
- Benefits: Enjoy 25 days holiday, personal development budget, and flexible hybrid working.
- Other info: Work in a dynamic environment with opportunities for growth and team socials.
- Why this job: Combine your love for dogs with customer service in a fun, supportive team.
- Qualifications: Fluent in Dutch, French, and English; customer-focused with great communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Do you live in London and want to use your language skills (Dutch and French) for one of the fastest-growing dog food brands in Europe? We are looking for a Dutch, French, and English-speaking Customer Love Member with excellent communication skills who can bring joy to all our pet parents (& dogs!) in Belgium and the Netherlands. You will be part of the Benelux Customer Love team, where most team members are based in the Amsterdam area. The application process will be conducted in a mix of Dutch, French, and English.
Our mission is to bring health and happiness to dogs and their humans all over the world. At Butternut Box, we believe dogs deserve the best. That’s why we make fresh, delicious, and healthy dog food. Our ingredients are high quality, gently cooked to lock in vitamins, with no nasties added. It’s convenient for owners too: you order your box online and the fresh food is delivered to your door in perfect portions. We are a fast-growing B Corp certified company that started in the UK and has been active in the Netherlands and Belgium since 2022. As a B Corp, you can be sure you are part of a sustainable organisation that cares for our people, our product, and the planet.
Your Daily Activities
- You are the face and voice of Butternut Box for our customers.
- You surprise dogs & owners with small gestures to brighten their day.
- You support customers via phone, email, live chat, and social media.
- You handle a wide range of questions, issues, and feedback.
- You share customer insights with the team to improve our service.
- You contribute to our warm, open, and fun Butternut culture.
Practicalities:
- Working days: 5 days a week between Monday and Saturday, including bank holidays. Saturdays and bank holidays are on a rotational basis.
- Our Customer Love team is currently available from 9:00–17:30 (Mon–Sat). This may expand to Sundays or evenings in the future – we hope for your flexibility.
- You will work hybrid: at least 1 day per week (Wednesdays) at our office in London. You are, of course, welcome to bring your dog!
About You
- You speak and write fluently in Dutch, French & English.
- You are customer-centric and energized by helping people.
- You can work independently but also enjoy being part of a team.
- You have a great eye for detail and can multitask effectively.
- You are able to travel to Amsterdam a few times a year to work with the local team.
- You are based in the London area and possess a valid UK Right to Work.
- And of course: you are obsessed with dogs!
What do we offer?
- 25 days holiday (plus 8 bank holidays), 5 paws days and an additional day every year of service
- £500 personal learning & development budget
- Butternut Box employee discount
- Subsidised Private Medical Insurance with Vitality
- Enhanced parental leave (52 weeks’ maternity leave inclusive of 26 weeks fully paid and 6 weeks fully paid paternity/secondary leave)
- Cycle to work scheme
- Flexible working with hybrid remote working
- Team socials, plus company-wide summer and winter parties
Our Interview Process
- The process will be conducted in a mix of Dutch, French, and English:
- First video call (30 min) with our recruiter (Dutch)
- Take-home task to showcase your skills (NL/FR).
- Online technical interview with the Hiring Manager + a Senior team member.
- Face-to-face interview at our London office.
A few things you should know
We believe in equal opportunities and are building a diverse team with inclusivity as a priority. Everyone is welcome to apply, regardless of background, gender, or experience. We take our responsibility as a B Corp seriously – for our customers, our employees, and the planet. We aren’t perfect, but we do our best every day to make a positive impact.
Ready to help us make even more dogs and humans happy? Apply now!
Customer Love Member Benelux (Dutch/French) in London employer: Butternut Box
Butternut Box is an exceptional employer that prioritises the well-being of both its employees and their furry companions. With a vibrant work culture that encourages creativity and collaboration, team members enjoy flexible hybrid working arrangements, generous holiday allowances, and a strong commitment to personal development. As a B Corp certified company, Butternut Box not only focuses on delivering high-quality dog food but also fosters a sustainable and inclusive environment where every employee can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Love Member Benelux (Dutch/French) in London
✨Tip Number 1
Get to know Butternut Box inside out! Familiarise yourself with our mission and values, especially our commitment to dogs and sustainability. This will help you connect with the team and show your passion during interviews.
✨Tip Number 2
Practice your language skills! Since you'll be communicating in Dutch, French, and English, brush up on your conversational abilities. Try role-playing customer scenarios with friends to build confidence.
✨Tip Number 3
Show off your personality! Butternut Box is all about joy and fun, so let your enthusiasm shine through in every interaction. Whether it's a video call or a face-to-face interview, be yourself and share your love for dogs!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen and ready to join our amazing team. Don’t forget to highlight your customer service experience!
We think you need these skills to ace Customer Love Member Benelux (Dutch/French) in London
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone fluent in Dutch, French, and English, make sure to highlight your language skills right from the start. Use all three languages where appropriate in your application to show us you can communicate effectively with our customers!
Be Yourself:We want to see your personality shine through! Don’t be afraid to let your passion for dogs and customer service come across in your writing. Share a little about why you love helping people and their pets – it’ll help us get to know you better.
Tailor Your Application:Take a moment to read through the job description and align your experience with what we’re looking for. Mention specific examples of how you've provided excellent customer service or any relevant experience that makes you a great fit for our Customer Love team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Butternut Box!
How to prepare for a job interview at Butternut Box
✨Brush Up on Your Language Skills
Since the interview will be conducted in Dutch, French, and English, make sure you're comfortable switching between these languages. Practise common customer service phrases and responses in all three languages to show your fluency and confidence.
✨Show Your Passion for Dogs
Butternut Box is all about dogs, so let your love for them shine through during the interview. Share personal stories or experiences that highlight your connection with dogs, as this will resonate with the company's mission and culture.
✨Prepare for Customer Scenarios
Think of potential customer queries or issues you might face in the role. Prepare thoughtful responses or solutions to demonstrate your problem-solving skills and customer-centric approach. This will show that you’re ready to handle the challenges of the job.
✨Emphasise Teamwork and Independence
The role requires both independent work and collaboration with the team. Be ready to discuss examples from your past where you've successfully worked alone and as part of a team. This will highlight your versatility and fit for the Customer Love team.
