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- Tasks: Enhance customer support systems and optimise performance metrics for a pet food delivery service.
- Company: Dynamic pet food delivery service based in Greater London.
- Benefits: Hybrid working, equity options, flexible holidays, and a supportive team culture.
- Why this job: Make a real difference in customer experiences while working with a passionate team.
- Qualifications: Strong analytical skills and experience with customer service tools required.
- Other info: Join a fun, fast-paced environment with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
A pet food delivery service based in Greater London is looking for a Customer Experience Specialist to enhance their customer support systems. The successful candidate will improve workflows, optimize performance metrics, and manage the Help Centre content. This role requires strong analytical skills, experience with customer service tools, and a dedication to enhancing customer experiences. The company offers a hybrid working environment along with various benefits including equity options and flexible holidays.
Customer Experience Tooling & Automation Specialist in London employer: Butternut Box
Contact Detail:
Butternut Box Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Tooling & Automation Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with customer service tools and workflow optimisation. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Get ready for those tricky interview questions by doing mock interviews with friends or using online resources. The more comfortable you are, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and land that Customer Experience Specialist role. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Experience Tooling & Automation Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with customer service tools and any relevant analytical skills. We want to see how you can enhance customer experiences, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving customer support systems and how your skills align with the role. Let us know what makes you the perfect fit for our team.
Showcase Your Analytical Skills: Since this role involves optimising performance metrics, be sure to include examples of how you've used data to drive improvements in previous roles. We love seeing numbers that tell a story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Butternut Box
✨Know Your Tools
Familiarise yourself with the customer service tools mentioned in the job description. Be ready to discuss your experience with these tools and how you've used them to enhance customer experiences in the past.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to improve workflows or performance metrics. Think about specific situations where your analytical skills made a difference, and be ready to share those stories.
✨Understand the Company Culture
Research the pet food delivery service and their approach to customer experience. Knowing their values and how they operate will help you align your answers with what they’re looking for in a candidate.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest and helps you understand how you can contribute to enhancing their customer support systems.
