Butternut Box in London is seeking a strategic Head of Retention CRM to own the customer lifecycle across 10+ markets. You will lead a 4–5 person team, design a proactive, world-class lifecycle engine and optimise the tech stack (Iterable and SMS at scale) for RoI and customer delight.
This role focuses on LTV, churn prevention and commercial impact, reporting to the Director of CRM & Commercial. Hybrid working with a West London office, close collaboration with product, marketing and
#J-18808-Ljbffr
Head of Retention CRM & Lifecycle Growth employer: Butternut Box
Butternut Box is an exceptional employer that prioritises the well-being of both its employees and their furry friends. With a vibrant work culture that encourages collaboration and innovation, employees enjoy generous benefits such as 25 days of holiday, additional 'paws' days for personal development, and a supportive environment that fosters growth. Located in West London, the company offers flexible working arrangements and a unique opportunity to contribute to a mission-driven B-Corp certified business that genuinely cares about making a positive impact on the lives of dogs and their owners.
