Butternut Box is seeking an experienced Head of Customer Love to lead our UK&I Customer Love team, drive the global strategy, and own key metrics. You will manage a group of team leaders, oversee budget decisions, and partner with senior stakeholders to deliver exceptional customer experiences.
The role is hybrid, based in London with regular travel to other locations, including internationally. You’ll coach managers, shape processes, and champion a customer-centric culture across the business.
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Head of Customer Love (UK & Ireland) employer: Butternut Box
Butternut Box is an exceptional employer that prioritises the well-being of both its employees and their furry friends. With a vibrant work culture that encourages collaboration and innovation, employees enjoy generous benefits such as 25 days of holiday, additional 'paws' days for personal development, and a supportive environment that fosters growth. Located in West London, the company offers flexible working arrangements and a unique opportunity to contribute to a mission-driven B-Corp certified business that genuinely cares about making a positive impact on the lives of dogs and their owners.
