At a Glance
- Tasks: Bring joy to pet parents by supporting them with their dog food needs.
- Company: Join a fast-growing, B Corp certified dog food brand that cares for pets and the planet.
- Benefits: Enjoy 25 days holiday, personal development budget, and flexible hybrid working.
- Other info: Work in a fun, inclusive environment with great career growth opportunities.
- Why this job: Be the voice of Butternut Box and make a real difference in customers' lives.
- Qualifications: Fluent in Swedish and English, with a passion for helping people and dogs.
The predicted salary is between 30000 - 40000 £ per year.
Do you live in London and want to use your language skills (Swedish and Danish) for one of the fastest-growing dog food brands in Europe? We are looking for a Swedish, Danish, and English-speaking Customer Love Member with excellent communication skills who can bring joy to all our pet parents (dogs!) in the Nordics region. You will be part of the Nordics Customer Love team, and you will have the opportunity to build it with us from scratch.
Our mission is to bring health and happiness to dogs and their humans all over the world. At Butternut Box, we believe dogs deserve the best. That’s why we make fresh, delicious, and healthy dog food. Our ingredients are high quality, gently cooked to lock in vitamins, with no nasties added. It’s convenient for owners too: you order your box online and the fresh food is delivered to your door in perfect portions. We are a fast-growing B Corp certified company that started in the UK and has been active in the Netherlands and Belgium since 2022. As a B Corp, you can be sure you are part of a sustainable organisation that cares for our people, our product, and the planet.
You are the face and voice of Butternut Box for our customers. You surprise dogs & owners with small gestures to brighten their day. You support customers via phone, email, live chat, and social media. You handle a wide range of questions, issues, and feedback. You share customer insights with the team to improve our service. You contribute to our warm, open, and fun Butternut culture.
Practicalities
- Working days: 5 days a week between Monday and Friday, including bank holidays. Saturdays and bank holidays are on a rotational basis (in the future).
- You will be working from 8:00–16:30 (Mon–Fri). This may expand to Saturday or evenings in the future – we hope for your flexibility.
- You will work hybrid: 3 days per week at our office in London. You are, of course, welcome to bring your dog!
About You
- You speak and write fluently in Swedish, Danish (nice to have) & English.
- You are customer-centric and energized by helping people.
- You can work independently but also enjoy being part of a team.
- You have a great eye for detail and can multitask effectively.
- You are based in the London area and possess a valid UK Right to Work.
- And of course: you are obsessed with dogs!
What do we offer?
- 25 days holiday (plus 8 bank holidays), 5 paws days and an additional day every year of service
- £500 personal learning & development budget
- Butternut Box employee discount
- Subsidised Private Medical Insurance with Vitality
- Enhanced parental leave (52 weeks’ maternity leave inclusive of 26 weeks fully paid and 6 weeks fully paid paternity/secondary leave)
- Cycle to work scheme
- Flexible working with hybrid remote working
- Team socials, plus company-wide summer and winter parties
A few things you should know
We believe in equal opportunities and are building a diverse team with inclusivity as a priority. Everyone is welcome to apply, regardless of background, gender, or experience. We take our responsibility as a B Corp seriously – for our customers, our employees, and the planet. We aren’t perfect, but we do our best every day to make a positive impact.
Customer Love Team Member (Nordics) employer: Butternut Box
Butternut Box is an exceptional employer that prioritises the well-being of both its employees and their furry companions. With a vibrant work culture that encourages creativity and collaboration, you will have the chance to shape the Nordics Customer Love team while enjoying generous benefits such as 25 days of holiday, a personal learning budget, and flexible hybrid working arrangements. Join us in our mission to bring health and happiness to dogs and their humans, all while being part of a B Corp certified company that values sustainability and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Love Team Member (Nordics)
✨Tip Number 1
Get to know Butternut Box inside out! Familiarise yourself with their mission, values, and products. When you chat with them, show your passion for dogs and how their food makes a difference. This will help you stand out as someone who truly cares.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of Butternut Box, it’s crucial to convey warmth and enthusiasm. Try role-playing customer interactions with friends or family to get comfortable with different scenarios.
✨Tip Number 3
Show off your language skills! If you're fluent in Swedish and Danish, make sure to highlight this during your conversations. It’s a big plus for the role and shows you can connect with a wider range of customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Butternut Box family. Let’s bring joy to those pet parents together!
We think you need these skills to ace Customer Love Team Member (Nordics)
Some tips for your application 🫡
Show Your Passion for Dogs:Let your love for dogs shine through in your application! Share any personal experiences or stories that highlight your connection with our furry friends. We want to see that you're not just looking for a job, but that you genuinely care about making dogs and their owners happy.
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Love Team Member role. Highlight your language skills in Swedish and Danish, and showcase your customer service experience. We want to see how you can bring joy to our pet parents in the Nordics!
Be Yourself:We’re all about authenticity at Butternut Box. Don’t be afraid to let your personality shine through in your written application. Whether it’s a fun anecdote or a unique perspective, we want to get to know the real you!
Apply Through Our Website:For the best chance of joining our team, make sure to apply directly through our website. It’s super easy, and you’ll be one step closer to becoming part of our amazing Butternut family. We can’t wait to hear from you!
How to prepare for a job interview at Butternut Box
✨Know Your Stuff About Butternut Box
Before the interview, dive deep into Butternut Box's mission and values. Understand their commitment to quality dog food and sustainability. This will not only show your enthusiasm but also help you connect your personal values with theirs.
✨Show Off Your Language Skills
Since they’re looking for someone fluent in Swedish and Danish, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in both languages to showcase your communication prowess.
✨Bring the Customer Love Vibe
Emphasise your customer-centric approach. Share examples of how you've gone above and beyond for customers in the past. They want someone who can bring joy to pet parents, so think of creative ways you’ve made a difference in previous roles.
✨Be Ready to Discuss Teamwork
As part of a new team, it’s crucial to show that you can work well with others. Prepare examples of successful teamwork experiences, highlighting your ability to collaborate and contribute to a positive team culture, especially in a fun and open environment like Butternut Box.
