At a Glance
- Tasks: Join our Customer Love Team to ensure happy dogs and satisfied customers.
- Company: B-Corp certified company dedicated to healthy dog food and sustainability.
- Benefits: 25 days holiday, paid learning days, and a personal development budget.
- Other info: Flexible working hours and a vibrant office culture with lots of office dogs.
- Why this job: Make a real difference in the lives of dogs while working in a fun environment.
- Qualifications: Passion for customer service and love for dogs.
The predicted salary is between 30000 - 40000 £ per year.
Fresh Food, Happy Dogs. We believe dogs deserve the healthiest, most natural and tastiest meals - with none of the nasties. That’s why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions. As a B-Corp certified company, you’re joining a sustainable business that genuinely cares about our people, our products and our impact on the planet. Our goal is simple: to help dogs live healthier, happier, and longer lives, while leaving humans smiling after every interaction.
To get there, we need a team of brilliant people who share that ambition to come and work for us.
The job:
What we're looking for:
- Initial call with your dedicated Talent Acquisition Partner, carried out remotely.
- Sometimes the process will include a take home task, or a presentation of some kind.
- Skills interview, usually carried out remotely.
- Behaviours interview, usually carried out in person.
- Depending on the seniority of the role you're applying for, there may be a final Leadership interview as a final step.
We usually expect our interview process to take 3-5 weeks, end to end.
Our benefits:
- 25 days holiday (plus 8 bank holidays) and an additional day for every year of service up to 5 years
- 5 additional, paid 'paws' days off per year dedicated to your learning, development or personal wellbeing.
- £500 personal learning & development budget to sharpen your skills
- Share options grant - everyone owns a piece of Butternut's success.
- A significant discount on our Fresh food, to keep your own dogs as healthy as our customers
- Enhanced parental leave
- Flexible core working hours
- Cycle to work scheme
- Pension with NEST
- Private Medical Insurance with Vitality
- Private Dental Insurance with Bupa
- Paid time off for fertility treatments and pregnancy loss
- Paid sabbaticals for squad members with 5 or more years service at Butternut
- Discounted gym access through MyGymDiscounts
- Lots of office dogs (Ajax, Peggy, Chief, Louis, Hansen, Winnie and many more….)
Important things to note:
- We recommend getting your application in as soon as possible. We reserve the right to close the role early.
- Our team thrives on collaboration. We spend 3 days a week in our West London office (Monday, Wednesday, and Thursday) and 2 days working from wherever you’re most productive.
- Because being together is a big part of our culture, we’re looking for someone within a comfortable commutable distance to London.
- We’re a small (but mighty!) recruitment team. We aim to respond to everyone personally, but if we’re flooded with brilliant applications, we may need to close the role early. We appreciate your patience while we review applications.
- For this specific role, we’re unable to offer visa sponsorship, so you’ll need the right to work in the UK.
We believe in a seat at the table for everyone. Butternut Box is an equal opportunity employer. We believe that to make the best food for all dogs, we need a team that represents all humans. We celebrate different nationalities, backgrounds, experiences and perspectives. We are specifically committed to increasing representation from underrepresented groups. We want a strong, diverse team built from different identities and lived experiences. We’re not perfect, but we are dedicated to the ongoing work of building an inclusive, supportive place where you can do the best work of your career.
Customer Love Team Member (CX) employer: Butternut Box
At Butternut Box, we pride ourselves on being a B-Corp certified company that not only prioritises the health and happiness of dogs but also values our team members. With a vibrant work culture in our West London office, we offer generous benefits including 25 days holiday, additional 'paws' days for personal development, and a supportive environment that fosters collaboration and inclusivity. Join us to be part of a mission-driven team where your contributions truly matter and where you can grow both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Love Team Member (CX)
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Butternut Box's values and mission. Show us that you’re not just a fit for the role, but also for our team. A little research goes a long way!
✨Tip Number 2
Practice makes perfect! Prepare for the skills and behaviours interviews by running through common questions with a friend or in front of the mirror. We want to see your personality shine through, so be yourself!
✨Tip Number 3
Don’t shy away from asking questions during your interview! It shows us you’re genuinely interested in the role and the company. Plus, it’s a great way to figure out if we’re the right fit for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by our recruitment team. Plus, you’ll get all the latest updates on the hiring process directly from us!
We think you need these skills to ace Customer Love Team Member (CX)
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for dogs and customer love.
Tailor Your Application:Make sure to customise your application to fit the role. Highlight your relevant experience and skills that align with our mission of providing fresh food for happy dogs. Show us why you’re the perfect fit!
Keep It Clear and Concise:We appreciate a well-structured application. Keep your language clear and to the point, making it easy for us to see your qualifications and enthusiasm for the role. No need for fluff!
Apply Early:Don’t wait until the last minute! We recommend getting your application in as soon as possible since we might close the role early if we find the right candidate. Head over to our website and apply today!
How to prepare for a job interview at Butternut Box
✨Know Your Stuff About Fresh Food
Before your interview, dive deep into the company's mission of providing fresh, healthy meals for dogs. Familiarise yourself with their products and values, especially their commitment to sustainability as a B-Corp. This will show that you genuinely care about what they do and are aligned with their goals.
✨Prepare for Different Interview Formats
Since the interview process includes various formats like skills interviews and possibly a presentation, practice articulating your thoughts clearly. If there's a take-home task, make sure to showcase your creativity and problem-solving skills. Tailor your responses to reflect how you can contribute to the Customer Love Team.
✨Show Your Passion for Dogs
Let your love for dogs shine through during the interview! Share personal stories or experiences that highlight your connection with pets. This not only makes you relatable but also demonstrates that you understand the importance of the company's mission to help dogs live happier lives.
✨Emphasise Collaboration and Culture Fit
Butternut Box thrives on collaboration, so be ready to discuss how you work well in teams. Highlight any past experiences where you've successfully collaborated with others. Also, express your enthusiasm for being part of a diverse and inclusive workplace, as this aligns with their values.
