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- Tasks: Bring joy to pet parents by supporting them through various communication channels.
- Company: Join a fast-growing, B Corp certified dog food brand committed to health and happiness.
- Benefits: Enjoy 25 days holiday, personal development budget, and flexible hybrid working.
- Other info: Work in a dynamic team and enjoy company socials and parties.
- Why this job: Combine your love for dogs with customer service in a fun, inclusive environment.
- Qualifications: Fluent in Dutch, French, and English with a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Do you live in London and want to use your language skills (Dutch and French) for one of the fastest-growing dog food brands in Europe? We are looking for a Dutch, French, and English-speaking Customer Love Member with excellent communication skills who can bring joy to all our pet parents (dogs!) in Belgium and the Netherlands. You will be part of the Benelux Customer Love team, where most team members are based in the Amsterdam area. The application process will be conducted in a mix of Dutch, French, and English.
Our mission is to bring health and happiness to dogs and their humans all over the world. At Butternut Box, we believe dogs deserve the best. That’s why we make fresh, delicious, and healthy dog food. Our ingredients are high quality, gently cooked to lock in vitamins, with no nasties added. It’s convenient for owners too: you order your box online and the fresh food is delivered to your door in perfect portions. We are a fast-growing B Corp certified company that started in the UK and has been active in the Netherlands and Belgium since 2022. As a B Corp, you can be sure you are part of a sustainable organisation that cares for our people, our product, and the planet.
You are the face and voice of Butternut Box for our customers. You surprise dogs & owners with small gestures to brighten their day. You support customers via phone, email, live chat, and social media. You handle a wide range of questions, issues and feedback. You share customer insights with the team to improve our service. You contribute to our warm, open, and fun Butternut culture.
Practicalities:
- Working days: 5 days a week between Monday and Saturday, including bank holidays. Saturdays and bank holidays are on a rotational basis.
- Our Customer Love team is currently available from 9:00–17:30 (Mon–Sat). This may expand to Sundays or evenings in the future – we hope for your flexibility.
- You will work hybrid: at least 1 day per week (Wednesdays) at our office in London. You are, of course, welcome to bring your dog!
About You:
- You speak and write fluently in Dutch, French & English.
- You are customer‑centric and energized by helping people.
- You can work independently but also enjoy being part of a team.
- You have a great eye for detail and can multitask effectively.
- You are able to travel to Amsterdam a few times a year to work with the local team.
- You are based in the London area and possess a valid UK Right to Work.
- And of course: you are obsessed with dogs!
What do we offer?
- 25 days holiday (plus 8 bank holidays), 5 paws days and an additional day every year of service.
- £500 personal learning & development budget.
- Butternut Box employee discount.
- Subsidised Private Medical Insurance with Vitality.
- Enhanced parental leave (52 weeks’ maternity leave inclusive of 26 weeks fully paid and 6 weeks fully paid paternity/secondary leave).
- Cycle to work scheme.
- Flexible working with hybrid remote working.
- Team socials, plus company‑wide summer and winter parties.
A few things you should know:
We believe in equal opportunities and are building a diverse team with inclusivity as a priority. Everyone is welcome to apply, regardless of background, gender or experience. We take our responsibility as a B Corp seriously – for our customers, our employees, and the planet. We aren’t perfect, but we do our best every day to make a positive impact. Unfortunately, we are unable to provide visa sponsorship for this role.
Customer Love Member Benelux (Dutch/French) employer: Butternut Box
Contact Detail:
Butternut Box Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Love Member Benelux (Dutch/French)
✨Tip Number 1
Get to know the company inside out! Research Butternut Box, their mission, and their products. This way, when you chat with them, you can show off your passion for dogs and how you align with their values.
✨Tip Number 2
Practice your language skills! Since you'll be using Dutch and French, brush up on your conversational skills. Try role-playing customer scenarios with a friend to get comfortable before the interview.
✨Tip Number 3
Be ready to showcase your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will help you stand out as a true Customer Love Member.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the Butternut Box family right from the start!
We think you need these skills to ace Customer Love Member Benelux (Dutch/French)
Some tips for your application 🫡
Show Your Passion for Dogs: When you're writing your application, let your love for dogs shine through! We want to see how much you care about our furry friends and how that passion can translate into excellent customer service.
Tailor Your Application: Make sure to customise your application for the Customer Love Member role. Highlight your language skills in Dutch and French, and share any relevant experience that shows off your communication prowess. We love a personal touch!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively with our customers!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Butternut Box
✨Brush Up on Your Language Skills
Since the role requires fluency in Dutch, French, and English, make sure to practice speaking and writing in all three languages. Prepare for potential questions in each language and think about how you can switch between them smoothly during the interview.
✨Know the Brand Inside Out
Familiarise yourself with Butternut Box's mission, values, and products. Understand their commitment to sustainability as a B Corp and be ready to discuss how you can contribute to their customer-centric approach. This shows your genuine interest in the company and its culture.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you've successfully handled customer queries or resolved issues. Be ready to role-play some scenarios during the interview, showcasing your communication skills and ability to bring joy to customers, especially dog owners!
✨Show Your Passion for Dogs
As a Customer Love Member, your love for dogs is crucial! Share personal stories or experiences that highlight your passion for pets. This will help you connect with the interviewers and demonstrate that you truly align with Butternut Box's mission to bring health and happiness to dogs and their humans.