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- Tasks: Enhance customer support systems and optimise performance metrics for a pet food delivery service.
- Company: Exciting pet food delivery service based in Greater London with a focus on customer experience.
- Benefits: Hybrid working environment, equity options, and flexible holidays.
- Why this job: Make a real difference in customer experiences while working with a passionate team.
- Qualifications: Strong analytical skills and experience with customer service tools required.
- Other info: Join a dynamic team dedicated to improving customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
A pet food delivery service based in Greater London is looking for a Customer Experience Specialist to enhance their customer support systems. The successful candidate will improve workflows, optimize performance metrics, and manage the Help Centre content. This role requires strong analytical skills, experience with customer service tools, and a dedication to enhancing customer experiences. The company offers a hybrid working environment along with various benefits including equity options and flexible holidays.
Customer Experience Tooling & Automation Specialist employer: Butternut Box
Contact Detail:
Butternut Box Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Tooling & Automation Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the pet food delivery industry or customer experience roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with customer service tools and workflow optimisation. This will give you an edge during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers, especially around enhancing customer experiences and performance metrics.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes put you ahead of the competition.
We think you need these skills to ace Customer Experience Tooling & Automation Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with customer service tools and any relevant analytical skills. We want to see how your background aligns with enhancing customer experiences, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving customer support systems and how you can contribute to our mission. Keep it engaging and personal.
Showcase Your Analytical Skills: Since this role involves optimising performance metrics, be sure to mention any specific examples where you've used data to improve workflows or customer satisfaction. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Butternut Box
✨Know Your Tools
Familiarise yourself with the customer service tools mentioned in the job description. Be ready to discuss your experience with these tools and how you've used them to enhance customer experiences in the past.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to improve workflows or performance metrics. Think about specific situations where your analytical skills made a difference, and be ready to share those stories.
✨Understand the Company Culture
Research the pet food delivery service and its values. Knowing their mission and how they operate will help you align your answers with what they’re looking for, especially regarding enhancing customer support systems.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest and helps you understand how you can contribute to optimising their customer experience.
