Fresh Food, Happy Dogs. We believe dogs deserve the healthiest, most natural and tastiest meals - with none of the nasties. That’s why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions. As a B-Corp certified company, you’re joining a sustainable business that genuinely cares about our people, our products and our impact on the planet. Our goal is simple: to help dogs live healthier, happier, and longer lives, while leaving humans smiling after every interaction. We’ve come a long way since our co-founders (Kev Dave), hand delivered the very first Butternut Box. Today, we feed hundreds of thousands of hungry dogs across the UK and Europe - but we won’t stop until we’re feeding dogs everywhere. To get there, we need a team of brilliant people who share that ambition to come and work for us. ?? The job: Please note that this role will close on: 25th September 2026. We are looking for a strategic, commercially-obsessed Head of Retention CRM to own the experience of our customers. This is a brand-new role designed to take our CRM function from a "reactive service" to a proactive, world-class lifecycle engine. Reporting to our Director of CRM Commercial, you will lead a talented team of 4-5 to own the end-to-end customer lifecycle across 10+ markets. You’ll be the arc...
Head of Retention CRM employer: Butternut Box Careers
Butternut Box is an exceptional employer for those passionate about dogs and sales, offering a vibrant work culture that celebrates diversity and inclusivity. With uncapped commission and flexible working hours, employees can enjoy the thrill of engaging with dog owners at exciting events across Bristol while receiving top-notch training and growth opportunities. Join us in our mission to deliver health and happiness to dogs, and be part of a team that values your contributions and supports your success.
