Quality Assurance Coordinator

📣A Bit About The Role

We’re on the lookout for a passionate, detail-driven, and proactive Quality Coordinator to join our Operations squad at Butternut Box. In this pivotal role, you’ll help deliver safe, high-quality meals that dogs (and their humans) get tails wagging.

Role: Quality Coordinator

Blyth, Worksop • Step level 1.3 • Full-time, Monday to Friday, based on-site.

Responsibilities

• Support the day-to-day management and improvement of our digital Integrated Management System for Food Safety, H&S and Environment.
• Coordinate customer complaints from receipt through to investigation and response.
• Coordinate export processes and ensure compliance with regulatory and quality requirements.
• Provide data input to the preparation of the department KPI’s.
• Coordinating and reporting on nutritional and microbiological testing, collecting water samples, carrying out equipment verifications.
• Organising and leading our food taste panels.
• Coordinate the corrective action investigations across the site.
• Manage stock control, including inventory monitoring and documentation accuracy.
• Provide weekly and monthly data reporting, supporting the preparation of department KPIs.

🔎 A Bit About You

• Confident using computers and digital tools – especially spreadsheets and data management systems.
• Previous experience or strong interest in quality, compliance, or food safety roles within FMCG/manufacturing.
• Experience in coordinating testing and verification programmes (e.g. nutritional, microbiological).
• A strong ability to learn quickly and adapt to new systems and processes.
• Experience managing or supporting processes across food safety, hygiene, environmental, and compliance functions.
• Able to handle customer complaints professionally, from initial receipt through to investigation and response.
• Hungry for a challenge and keen to build something from the ground up.
• Experience managing stock control and maintaining accurate records.
• Pragmatic, adaptable, and resilient – you stay calm and solutions-focused even when things get busy.
• Loves dogs and cats (naturally).

🥳What\’s In It For You?

• Enjoy 257.5 hours of holiday per year (equivalent to 33 days holiday)*.
• Plus an extra day for each year of service (up to 5 days).*.
• 39 hours of pre-booked paws days to support good wellbeing and self care.* (equivalent to 5 days).
• Unlock a £500 annual budget for personal learning and development.
• Enhanced parental leave.
• Get discounted Private Medical Insurance with AXA Healthcare.
• Discounted Gym membership with “MyGymDiscounts” helping you stay fit and healthy.
• Satisfy your taste buds with subsidised food from a variety of street food vans, and of course, pay day pizza!
• Treat your furry friend with an employee discount on Butternut Box.
• Say goodbye to parking woes with free parking and electric car charging.
• Team socials & events.
• Prepare for adorable office dog overload – meet Cleo, Otto, Cali, Ronnie, Harvey, Ralph, and many more!
• Holidays and Paws days are pro-rata for those working part time or job share.

‼️ A few things to note

• There is no closing date for this role. However, we normally experience a high volume of applications so if you are interested we suggest applying as soon as possible.
• We aim to respond to all applicants personally. Our recruitment team is small so do bear with us.
• Butternut Box is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities and perspectives.
• We\’re not afraid of putting extra weight on candidates from underrepresented groups. We want strong, diverse teams built from different backgrounds, experiences, and identities. We\’re ready for the ongoing work that goes into building an inclusive, supportive place for you to do the best work of your career.
• We are not looking for external agency support with this role.

About Butternut

At Butternut, the mission is to deliver health and happiness to dogs and their humans all over the world. We need a team of forward-thinking, driven people who love dogs as much as we do. Our kitchen processes use human-quality ingredients because we wouldn’t serve food to dogs that we wouldn’t be happy to eat ourselves. We believe dogs deserve better, and if that’s something you think too, we want to hear from you.