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For Companies At a Glance
- Tasks: Lead the order fulfilment process, ensuring every box is packed and dispatched perfectly.
- Company: Join Butternut Box, a B Corp dedicated to delivering health and happiness to dogs.
- Benefits: Enjoy 33 days holiday, wellness days, personal development budget, and discounts.
- Why this job: Be the heartbeat of our operation and inspire a passionate team while making a difference.
- Qualifications: Experience in managing large teams and strong problem-solving skills required.
- Other info: Work in a fun environment with office dogs and great career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Order Fulfilment Manager role at Butternut Box | B Corp
Location: Blyth, Worksop
A bit about the role
The Fulfilment Manager is the heartbeat of our order journey – making sure every single box leaves our kitchen just the way our customers expect. You’ll work hand-in-hand with our warehouse and production teams, bringing our subscription boxes and retail packs to life.
Your mission is to make sure every box is built with care, accurate and complete, and gets out the door on time. To do this, you’ll lead from the front – inspiring, supporting, and guiding a large, multi-shift team. With your knack for problem-solving and forward-thinking, you’ll keep things running smoothly today while setting us up for an even better tomorrow.
In this role, you can expect to…
Responsibilities
- Oversee the complete fulfilment process: from receiving and managing stock, through picking, packing, and dispatching subscription boxes.
- Lead, motivate, and engage a team of approximately 100 squad members working across 3 shifts, ensuring high performance, strong morale, and a positive working culture.
- Use data-driven monitoring and KPI analysis to identify trends, uncover inefficiencies, and implement continuous improvement actions across fulfilment operations.
- Role model excellent problem-solving skills and forward-thinking approaches to anticipate challenges and implement proactive solutions.
- Ensure orders are packed and delivered on time and in full, leveraging robust processes for monitoring stock and meeting delivery schedules.
- Manage warehouse staff performance, training, and development to maintain exceptional fulfilment accuracy and efficiency.
- Implement and maintain fulfilment & warehouse management systems (WMS) and stock tracking tools to optimise operations and reduce errors.
- Lead quality control initiatives to ensure each box meets branding, customer experience, and service standards.
- Coordinate with procurement, supply chain, and logistics teams to align replenishment, packaging supplies, and carrier schedules.
- Monitor KPIs—such as on-time in full delivery rate, order accuracy, and packing efficiency—and report regularly to senior management.
- Identify and drive improvements in fulfilment workflows, resource requirements, layout, packaging processes, and shipping practices to boost efficiency and cost control.
- Proven experience managing large-scale operational teams
- Demonstrated ability to lead and inspire large teams across multiple shifts, with a track record of driving engagement and performance.
- Skilled in stock and warehouse management systems, with the ability to use data to drive continuous process improvement.
- Strong communication, problem-solving, and strategic thinking skills, with the ability to anticipate challenges and implement proactive solutions.
- Familiarity with subscription fulfilment logistics and associated challenges like staggered shipping schedules, quality control, and customer-brand experience.
- Loves dogs (naturally)
About Butternut
Butternut is on a mission to deliver health and happiness to dogs and their humans around the world. We operate from Doncaster where Rudie’s Kitchen and Ace’s Pantry bring our meals and treats to life using human-quality ingredients.
Butternut has grown from Kev & Dave (co-founders) hand-delivering the first Butternut Box, and we are looking for brilliant people to join the team for the next chapter.
Are you up for the challenge?
Benefits
- Enjoy 257.5 hours of holiday per year (33 days), pro-rata for part-time or job-share roles
- Plus an extra day for each year of service (up to 5 days)
- 39 hours of pre-booked paws days for wellbeing and self-care
- £500 annual budget for personal learning and development
- Enhanced parental leave
- Discounted Private Medical Insurance with Vitality Healthcare
- Discounted Gym membership with MyGymDiscounts
- Subsidised food from street food vans and pay day pizza
- Employee discount on Butternut Box for you and your furry friend
- Free parking and electric car charging
- Office dogs on site
*Holidays and Paws days are pro-rata for part-time or job-share employees
Notes
- There is no closing date for this role, but high application volume is expected; apply early.
- We aim to respond to all applicants; our recruitment team is small, so please bear with us.
- Butternut Box is an equal opportunity employer and values diversity and inclusion.
- We are not seeking external agency support for this role.
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Order Fulfilment Manager employer: Butternut Box | B Corp
Contact Detail:
Butternut Box | B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Fulfilment Manager
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Butternut Box. Understand their mission and values, especially their focus on health and happiness for dogs. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Prepare some solid examples of your leadership skills. Since you'll be managing a large team, think of times when you've inspired or motivated others. Share specific stories that highlight your problem-solving abilities and how you've improved processes in previous roles.
✨Tip Number 3
Practice your communication skills! As an Order Fulfilment Manager, you'll need to coordinate with various teams. Be ready to discuss how you’ve effectively communicated with different departments in the past and how you can ensure smooth operations at Butternut Box.
✨Tip Number 4
Don’t forget to showcase your passion for dogs! Butternut Box loves dogs, so share any personal experiences or stories that reflect your love for pets. This will help you stand out and show that you’re a great fit for their culture.
We think you need these skills to ace Order Fulfilment Manager
Some tips for your application 🫡
Show Your Passion for Dogs: When applying for the Order Fulfilment Manager role, let your love for dogs shine through! Mention any personal experiences or connections you have with pets to show us you're a great fit for our mission.
Highlight Your Leadership Skills: We want to see how you've led teams in the past. Share specific examples of how you've motivated and engaged large groups, especially in a multi-shift environment. This will help us understand your approach to team dynamics.
Be Data-Driven: Since this role involves monitoring KPIs and improving processes, make sure to include any relevant experience you have with data analysis. Show us how you've used data to drive improvements in previous roles.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Butternut Box | B Corp
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Order Fulfilment Manager role. Familiarise yourself with the responsibilities and how they align with your experience. This will help you articulate how you can contribute to Butternut Box's mission.
✨Showcase Your Leadership Skills
Since this role involves leading a large team, be prepared to discuss your leadership style and provide examples of how you've motivated and engaged teams in the past. Highlight any specific strategies you've used to drive performance and maintain morale.
✨Be Data-Driven
Butternut Box values data-driven decision-making. Come prepared to discuss how you've used KPIs and data analysis in previous roles to identify inefficiencies and implement improvements. This shows that you can bring a strategic mindset to the fulfilment process.
✨Demonstrate Problem-Solving Abilities
Anticipate questions about challenges you've faced in previous roles and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your proactive approach to problem-solving and forward-thinking.
