Butternut Box, a UK-based B Corp, is seeking a Head of Retention CRM to own the end-to-end customer lifecycle across 10+ markets. You’ll lead a 4–5 person team, design the CRM strategy, and drive ROI with Iterable and SMS at scale.
Reporting to the Director of CRM & Commercial, you will partner with Product, Marketing and Customer Love to ensure CRM is embedded in the wider experience, optimise for LTV, reduce churn and deliver commercial impact.
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Lifecycle CRM Leader for Global D2C Pets in London employer: Butternut Box | B Corp
Butternut Box is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals looking to make a meaningful impact in the pet wellness industry. With a focus on employee growth and development, team members are encouraged to take ownership of their projects while enjoying the flexibility of a hybrid working model in vibrant locations like London or Doncaster. Join us to be part of a passionate team dedicated to creating high-quality products that enhance the lives of pets and their owners.
