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- Tasks: Analyse data, improve workflows, and enhance customer support systems.
- Company: Dynamic company focused on customer experience and innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Make a real impact on customer experience while working with data and problem-solving.
- Qualifications: Strong analytical skills and a passion for improving processes.
The predicted salary is between 45000 - 55000 £ per year.
We’re looking for someone who genuinely enjoys working with data, spotting patterns, and making things run more smoothly. You are curious, detail‑obsessed, and love figuring out how things work. You’ll play a key role behind the scenes, improving the systems, workflows, and content that power our customer support. This role is ideal for someone who naturally gravitates towards numbers and problem‑solving. You love digging into spreadsheets, analysing trends, and turning messy information into clear, useful insights. You’ll spend time building reports, refining processes, and making sure our tools and content are accurate, consistent, and effective.
You’ll also support the ongoing development of our automation and support tools, using real customer data to identify improvements and ensure everything is working as intended. Everything you do will have a big impact on our customer experience.
Some of your day‑to‑day activities will include:
- Producing regular reports to track performance metrics of our tools, identify trends, and uncover areas for improvement.
- Delivering insights to inform strategic decisions and enhance the overall customer experience.
- Analysing customer interaction data to uncover patterns, root causes of issues, and areas where we can improve processes or reduce contact volume.
- Owning and improving the performance of our support tools by reviewing outputs, identifying errors or inconsistencies, and refining workflows to improve accuracy and quality.
- Managing all aspects of our Help Centre to ensure our customers have access to clear, up‑to‑date information about everything to do with Butternut and Marro.
- Working closely with Product and Engineering teams to ensure our systems and tools are set up effectively and being used to their full potential to deliver the best possible experience for our customers and the team.
- Taking ownership of customer satisfaction (CSAT) consistently monitoring performance and uncovering opportunities to improve the quality and impact of every customer interaction.
- Acting as the main point of contact with Intercom, troubleshooting issues, attending meetings with our Intercom.
CX Operations Manager (Data & AI) in London employer: Butternut Box | B Corp
Contact Detail:
Butternut Box | B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Operations Manager (Data & AI) in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for interviews by practising common questions related to data analysis and customer experience. Use the STAR method to structure your answers and highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace CX Operations Manager (Data & AI) in London
Some tips for your application 🫡
Show Your Data Love: Make sure to highlight your passion for data in your application. We want to see how you’ve used data to spot patterns and improve processes in your previous roles. Share specific examples that showcase your detail-obsessed nature!
Be a Problem Solver: We’re all about finding solutions, so don’t shy away from sharing your problem-solving skills. Talk about times when you’ve tackled challenges head-on and how your analytical mindset helped you turn messy information into clear insights.
Tailor Your Application: Take the time to customise your application for this role. Use the job description as a guide and make sure to align your experiences with what we’re looking for. This shows us you’re genuinely interested in the position and understand what it entails.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at Butternut Box | B Corp
✨Know Your Data Inside Out
Make sure you brush up on your data analysis skills before the interview. Be prepared to discuss how you've used data in previous roles to spot trends and improve processes. Bring examples of reports or insights you've generated that had a real impact.
✨Show Off Your Problem-Solving Skills
Think of specific challenges you've faced in past jobs and how you tackled them. Be ready to explain your thought process and the steps you took to resolve issues. This will demonstrate your analytical mindset and ability to improve workflows.
✨Familiarise Yourself with Tools and Technologies
Research the tools mentioned in the job description, like Intercom and any relevant automation software. If you have experience with similar tools, be sure to highlight that. Showing that you're tech-savvy will give you an edge.
✨Prepare Questions About Customer Experience
Think about what makes a great customer experience and how data plays a role in that. Prepare thoughtful questions to ask during the interview about their current processes and how you can contribute to enhancing customer satisfaction.