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- Tasks: Enhance customer support systems and workflows while analysing performance metrics.
- Company: Butternut Box, a B Corp in Greater London, focused on customer love.
- Benefits: Equity options, flexible working, enhanced parental leave, and a generous learning budget.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Join a mission-driven company and make a real impact on customer experience.
- Qualifications: Strong problem-solving skills with data and experience in CX platforms like Intercom.
The predicted salary is between 50000 - 65000 £ per year.
Butternut Box | B Corp in Greater London is seeking a Customer Love Tooling Manager to enhance systems and workflows in customer support. You will analyze performance metrics, improve processes, and manage support tools.
Ideal candidates will excel at problem-solving with data and have experience with CX platforms like Intercom.
The position includes an equity option package, flexible working, and notable benefits like enhanced parental leave and a generous learning budget.
CX Operations Lead: Data & AI Automation in London employer: Butternut Box | B Corp
Contact Detail:
Butternut Box | B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Operations Lead: Data & AI Automation in London
✨Tip Number 1
Network like a pro! Reach out to folks in the CX and data automation space. Use LinkedIn to connect with current employees at Butternut Box and ask for insights about their work culture and the role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with CX platforms like Intercom. This will give you an edge when discussing your problem-solving abilities during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers, especially around performance metrics and process improvements. We want you to feel confident and ready!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace CX Operations Lead: Data & AI Automation in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience with CX platforms like Intercom and any relevant data analysis skills. We want to see how you can enhance systems and workflows in customer support!
Showcase Problem-Solving Skills: In your cover letter, give us examples of how you've tackled challenges using data. We love candidates who can demonstrate their ability to improve processes and drive performance metrics.
Be Authentic: Let your personality shine through! We’re looking for someone who fits our culture at Butternut Box. Share your passion for customer support and how you can contribute to our mission of enhancing customer love.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Butternut Box | B Corp
✨Know Your CX Platforms
Make sure you’re well-versed in customer experience platforms like Intercom. Brush up on how these tools can enhance customer support and be ready to discuss your previous experiences with them.
✨Data is Your Best Friend
Since the role involves analysing performance metrics, come prepared with examples of how you've used data to drive improvements in past roles. Be ready to explain your thought process and the impact of your actions.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in customer support and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Emphasise Flexibility and Teamwork
With flexible working being a key aspect of the role, demonstrate your adaptability and how you work well within a team. Share examples of how you’ve collaborated with others to improve processes or workflows.