At a Glance
- Tasks: Bring joy to pet parents and dogs through excellent customer support.
- Company: Join a fast-growing, B Corp certified dog food brand with a mission for health and happiness.
- Benefits: Enjoy 25 days holiday, personal development budget, and flexible hybrid working.
- Other info: Be part of a fun, inclusive team with great career growth opportunities.
- Why this job: Use your language skills to make a real difference in the lives of dogs and their owners.
- Qualifications: Fluent in Dutch, French, and English with a passion for customer service and dogs.
The predicted salary is between 30000 - 40000 £ per year.
Do you live in London and want to use your language skills (Dutch and French) for one of the fastest-growing dog food brands in Europe? We are looking for a Dutch, French, and English-speaking Customer Love Member with excellent communication skills who can bring joy to all our pet parents and dogs in Belgium and the Netherlands.
You will be part of the Benelux Customer Love team, where most team members are based in the Amsterdam area. The application process will be conducted in a mix of Dutch, French, and English.
Our mission is to bring health and happiness to dogs and their humans all over the world. At Butternut Box, we believe dogs deserve the best. That’s why we make fresh, delicious, and healthy dog food. Our ingredients are high quality, gently cooked to lock in vitamins, with no nasties added. It’s convenient for owners too: you order your box online and the fresh food is delivered to your door in perfect portions.
We are a fast-growing B Corp certified company that started in the UK and has been active in the Netherlands and Belgium since 2022. As a B Corp, you can be sure you are part of a sustainable organisation that cares for our people, our product, and the planet.
Your Daily Activities
- You are the face and voice of Butternut Box for our customers.
- You surprise dogs & owners with small gestures to brighten their day.
- You support customers via phone, email, live chat, and social media.
- You handle a wide range of questions, issues, and feedback.
- You share customer insights with the team to improve our service.
- You contribute to our warm, open, and fun Butternut culture.
Practicalities
- Working days: 5 days a week between Monday and Saturday, including bank holidays. Saturdays and bank holidays are on a rotational basis.
- Our Customer Love team is currently available from 9:00–17:30 (Mon–Sat). This may expand to Sundays or evenings in the future – we hope for your flexibility.
- You will work hybrid: at least 1 day per week (Wednesdays) at our office in London. You are, of course, welcome to bring your dog!
About You
- You speak and write fluently in Dutch, French & English.
- You are customer‑centric and energized by helping people.
- You can work independently but also enjoy being part of a team.
- You have a great eye for detail and can multitask effectively.
- You are able to travel to Amsterdam a few times a year to work with the local team.
- You are based in the London area and possess a valid UK Right to Work.
- And of course: you are obsessed with dogs!
What do we offer?
- 25 days holiday (plus 8 bank holidays), 5 paws days and an additional day every year of service.
- £500 personal learning & development budget.
- Butternut Box employee discount.
- Subsidised Private Medical Insurance with Vitality.
- Enhanced parental leave (52 weeks’ maternity leave inclusive of 26 weeks fully paid and 6 weeks fully paid paternity/secondary leave).
- Cycle to work scheme.
- Flexible working with hybrid remote working.
- Team socials, plus company‑wide summer and winter parties.
Interview Process
- First video call (30 min) with our recruiter (Dutch).
- Take‑home task to showcase your skills (NL/FR).
- Online technical interview with the Hiring Manager + a Senior team member.
- Face‑to‑face interview at our London office.
A few things you should know
- We believe in equal opportunities and are building a diverse team with inclusivity as a priority. Everyone is welcome to apply, regardless of background, gender, or experience.
- We take our responsibility as a B Corp seriously – for our customers, our employees, and the planet. We aren’t perfect, but we do our best every day to make a positive impact.
- Ready to help us make even more dogs and humans happy? Apply now!
Customer Love Member Benelux (Dutch/French) in London employer: Butternut Box | B Corp
Butternut Box is an exceptional employer that prioritises the well-being of both its employees and their furry companions. With a vibrant work culture centred around joy and inclusivity, team members enjoy generous benefits such as 25 days of holiday, a personal development budget, and flexible hybrid working arrangements. Located in London with opportunities to collaborate with the Amsterdam team, Butternut Box fosters growth and a sense of community, making it a rewarding place for those passionate about pets and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Love Member Benelux (Dutch/French) in London
✨Tip Number 1
Get to know Butternut Box inside out! Familiarise yourself with their mission and values, especially their commitment to dogs and sustainability. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your language skills! Since you'll be communicating in Dutch, French, and English, brush up on your conversational abilities. Try role-playing customer scenarios with friends or family to build confidence and fluency.
✨Tip Number 3
Show off your personality! Butternut Box is all about joy and fun, so let your enthusiasm shine through in interviews. Share stories about how you've made customers happy in the past or any quirky dog tales that highlight your love for pets.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of customer service.
We think you need these skills to ace Customer Love Member Benelux (Dutch/French) in London
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone fluent in Dutch, French, and English, make sure to highlight your language skills right at the start. Use them in your application where relevant, especially if you can sprinkle in some dog-related terms!
Be Customer-Centric:We want to see your passion for helping customers shine through. Share examples of how you've gone above and beyond for customers in the past. This will show us that you're a perfect fit for our Customer Love team!
Keep It Fun and Friendly:At Butternut Box, we love a warm and open culture. Let your personality come through in your application! A touch of humour or a personal story about your love for dogs can really make you stand out.
Apply Through Our Website:Don't forget to apply through our website! It's the best way for us to receive your application and ensures you don't miss any important updates. Plus, we can't wait to see what you've got!
How to prepare for a job interview at Butternut Box | B Corp
✨Brush Up on Your Language Skills
Since the role requires fluency in Dutch, French, and English, make sure you practice speaking and writing in all three languages. Consider preparing some common customer service scenarios in each language to demonstrate your versatility during the interview.
✨Show Your Passion for Dogs
Butternut Box is all about dogs, so let your love for them shine through! Share personal stories or experiences that highlight your connection with dogs. This will show that you not only understand the product but also genuinely care about the customers and their pets.
✨Prepare for Customer Scenarios
Think of potential customer queries or issues you might face in this role. Prepare thoughtful responses or solutions to these scenarios. This will showcase your problem-solving skills and customer-centric mindset, which are crucial for a Customer Love Member.
✨Familiarise Yourself with Butternut Box
Do your homework on Butternut Box’s mission, values, and products. Understanding their commitment to quality and sustainability will help you align your answers with their culture. Plus, it shows that you're genuinely interested in being part of their team!
