At a Glance
- Tasks: Lead creative CRM strategies to engage and retain our furry friends' humans.
- Company: Join a B-Corp certified company dedicated to dog health and happiness.
- Benefits: Enjoy hybrid working, competitive salary, and a chance to make a real impact.
- Other info: Be part of a passionate team making dogs happier across the UK and Europe.
- Why this job: Shape customer experiences while promoting sustainable pet food solutions.
- Qualifications: 3+ years in e-commerce or lifecycle email marketing with a creative and analytical mindset.
The predicted salary is between 40000 - 50000 € per year.
Fresh Food, Happy Dogs. We believe dogs deserve the healthiest, most natural and tastiest meals – with none of the nasties. That’s why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions. As a B‑Corp certified company, you’re joining a sustainable business that genuinely cares about our people, our products and our impact on the planet. Our goal is simple: to help dogs live healthier, happier, and longer lives, while leaving humans smiling after every interaction. We’ve come a long way since our co-founders (Kev & Dave), hand delivered the very first Butternut Box. Today, we feed hundreds of thousands of hungry dogs across the UK and Europe – but we won’t stop until we’re feeding dogs everywhere. To get there, we need a team of brilliant people who share that ambition to come and work for us.
This role is ideal for someone with ideally at least 3 years hands‑on experience in e-commerce/lifecycle email marketing, who loves to combine creative thinking with a strong analytical mindset. You’ll own a part of our CRM customer journey and be instrumental in shaping how we connect with our customers through email, SMS, push and other digital channels.
This is a hybrid working role, offering flexibility with some work‑from‑home days each week. We expect you to spend 3 days at the Box Office in White City – London, with the possibility of occasional travel to other locations as your role evolves.
What you’ll do
- Strategic Planning: Partner with commercial owners to build and own the CRM roadmap for mid & late stage customers, covering proactive churn deflection, upsell campaigns, engagement programmes, and always‑on lifecycle comms.
- Campaign Development: Ideate, build, and execute lifecycle campaigns across email, SMS, push and in‑
CRM Manager in London employer: Butternut Box | B Corp
As a B-Corp certified company, we pride ourselves on being an excellent employer that prioritises the well-being of our team and the planet. Our vibrant work culture in White City, London, fosters creativity and collaboration, while offering flexible hybrid working arrangements to support a healthy work-life balance. With ample opportunities for professional growth and a shared mission to improve the lives of dogs and their owners, joining us means being part of a passionate community dedicated to making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their mission, values, and products. At StudySmarter, we believe that showing genuine interest in the company can set you apart from other candidates.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experience align with the role of CRM Manager. We suggest rehearsing with a friend or in front of a mirror to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. Plus, it shows that you’re genuinely interested in the position. And remember, apply through our website for the best chance!
We think you need these skills to ace CRM Manager in London
Some tips for your application 🫡
Show Your Passion for Fresh Food:When writing your application, let your love for fresh, healthy dog food shine through! We want to see how your values align with ours, so share why you’re excited about helping dogs live their best lives.
Highlight Your CRM Experience:Make sure to showcase your hands-on experience in e-commerce and lifecycle email marketing. We’re looking for someone who can blend creativity with analytics, so give us examples of campaigns you've developed and the impact they had.
Be Authentic and Personal:Don’t be afraid to let your personality come through in your application. We’re a friendly bunch at StudySmarter, and we appreciate authenticity. Share a bit about yourself and what makes you a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our mission!
How to prepare for a job interview at Butternut Box | B Corp
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission and values. Understand their commitment to fresh food for dogs and their B-Corp certification. This will not only show your enthusiasm but also help you align your answers with their goals.
✨Showcase Your Analytical Skills
Since the role requires a strong analytical mindset, be prepared to discuss specific examples of how you've used data to drive successful CRM campaigns. Bring metrics or results from past projects to illustrate your impact and creativity in e-commerce marketing.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like deflecting churn or creating engagement programmes. Think through potential scenarios in advance and have a few strategies ready to share that demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the current CRM roadmap, or how they measure success in their campaigns. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
