At a Glance
- Tasks: Be the voice of Butternut Box, supporting pet parents and their dogs with joy.
- Company: Join a fast-growing B Corp certified dog food brand that cares for pets and the planet.
- Benefits: Enjoy 25 days holiday, personal development budget, and flexible hybrid working.
- Other info: Fun team culture with regular socials and opportunities for growth.
- Why this job: Make a real difference in the lives of dogs and their owners every day.
- Qualifications: Fluent in Swedish and English, with a passion for customer service and dogs.
The predicted salary is between 30000 - 40000 £ per year.
Do you live in London and want to use your language skills (Swedish and Danish) for one of the fastest-growing dog food brands in Europe? We are looking for a Swedish, Danish, and English-speaking Customer Love Member with excellent communication skills who can bring joy to all our pet parents (and dogs) in the Nordics region. You will be part of the Nordics Customer Love team, which you will have the opportunity to build from scratch.
Our mission is to bring health and happiness to dogs and their humans all over the world. At Butternut Box, we believe dogs deserve the best. That’s why we make fresh, delicious, and healthy dog food. Our ingredients are high quality, gently cooked to lock in vitamins, with no nasties added. It’s convenient for owners too: you order your box online and the fresh food is delivered to your door in perfect portions. We are a fast‑growing B Corp certified company that started in the UK and has been active in the Netherlands and Belgium since 2022. As a B Corp, you can be sure you are part of a sustainable organisation that cares for our people, our product, and the planet.
Your Daily Activities
- You are the face and voice of Butternut Box for our customers.
- You surprise dogs & owners with small gestures to brighten their day.
- You support customers via phone, email, live chat, and social media.
- You handle a wide range of questions, issues, and feedback.
- You share customer insights with the team to improve our service.
- You contribute to our warm, open, and fun Butternut culture.
Practicalities
- Working days: 5 days a week between Monday and Friday, including bank holidays. Saturdays and bank holidays are on a rotational basis (in the future).
- Working hours: 8:00–16:30 (Mon–Fri). This may expand to Saturday or evenings in the future – we hope for your flexibility.
- Hybrid: 3 days per week at our office in London. You are, of course, welcome to bring your dog!
About You
- You speak and write fluently in Swedish, Danish (nice to have) & English.
- You are customer‑centric and energized by helping people.
- You can work independently but also enjoy being part of a team.
- You have a great eye for detail and can multitask effectively.
- You are based in the London area and possess a valid UK Right to Work.
- And of course: you are obsessed with dogs!
What We Offer
- 25 days holiday (plus 8 bank holidays), 5 paws days and an additional day every year of service.
- £500 personal learning & development budget.
- Butternut Box employee discount.
- Subsidised Private Medical Insurance with Vitality.
- Enhanced parental leave (52 weeks’ maternity leave inclusive of 26 weeks fully paid and 6 weeks fully paid paternity/secondary leave).
- Cycle to work scheme.
- Flexible working with hybrid remote working.
- Team socials, plus company‑wide summer and winter parties.
Our Interview Process
- First video call (30 min) with our recruiter.
- Take‑home task to showcase your skills.
- Language check conversation.
- Online technical interview with the Hiring Manager + a Senior team member.
- Face‑to‑face interview at our London office or online.
Equal Opportunities Statement
We believe in equal opportunities and are building a diverse team with inclusivity as a priority. Everyone is welcome to apply, regardless of background, gender, or experience.
B Corp Commitment
We take our responsibility as a B Corp seriously – for our customers, our employees, and the planet. We aren’t perfect, but we do our best every day to make a positive impact. Ready to help us make even more dogs and humans happy? Apply now!
Customer Love Team Member (Nordics) employer: Butternut Box | B Corp
Butternut Box is an exceptional employer that prioritises the well-being of both its employees and their furry companions. With a vibrant work culture that encourages creativity and collaboration, team members enjoy generous benefits including 25 days of holiday, a personal development budget, and the flexibility of hybrid working in London. As a B Corp certified company, Butternut Box not only focuses on delivering high-quality dog food but also fosters a sustainable and inclusive environment where every employee can thrive and contribute to a meaningful mission.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Love Team Member (Nordics)
✨Tip Number 1
Get to know Butternut Box inside out! Familiarise yourself with their mission and values, especially their commitment to dogs and sustainability. This will help you connect with the team during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your language skills! Since they’re looking for someone fluent in Swedish and Danish, brush up on your conversational skills. Maybe even role-play some customer scenarios with a friend to get comfortable with the lingo.
✨Tip Number 3
Show off your personality! Butternut Box values a warm and fun culture, so don’t be afraid to let your character shine through in interviews. Share stories about your love for dogs and how you’ve made customers smile in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Butternut family. Let’s make those dog parents happy together!
We think you need these skills to ace Customer Love Team Member (Nordics)
Some tips for your application 🫡
Show Your Passion for Dogs:When you're writing your application, let your love for dogs shine through! Share any experiences you have with pets or how you've made a difference in their lives. We want to see that you're not just looking for a job, but that you're genuinely excited about helping our furry friends.
Highlight Your Language Skills:Since we're looking for someone who speaks Swedish and Danish, make sure to showcase your language skills prominently in your application. Whether it's through previous work experience or personal projects, we want to know how you can communicate effectively with our customers in the Nordics.
Be Customer-Centric:In your written application, emphasise your customer service experience and how you've gone above and beyond to help customers in the past. We’re all about bringing joy to pet parents, so share any stories that demonstrate your commitment to excellent service!
Keep It Fun and Engaging:We love a bit of personality! Don’t be afraid to inject some fun into your application. Use a friendly tone and let your unique voice come through. Remember, we’re building a warm and open culture at Butternut Box, and we want to see that reflected in your writing!
How to prepare for a job interview at Butternut Box | B Corp
✨Brush Up on Your Language Skills
Since this role requires fluency in Swedish and Danish, make sure you practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview, as it’s crucial for communicating with customers effectively.
✨Show Your Passion for Dogs
Butternut Box is all about dogs, so let your love for them shine through! Share personal stories or experiences that highlight your passion for pets. This will help you connect with the team and show that you align with their mission.
✨Prepare for Customer Scenarios
Think of common customer queries or issues related to dog food and how you would handle them. Practising responses will not only prepare you for the interview but also demonstrate your customer-centric approach and problem-solving skills.
✨Emphasise Teamwork and Independence
This role requires a balance of working independently and being part of a team. Be ready to discuss examples from your past experiences where you successfully collaborated with others while also taking initiative on your own.
