At a Glance
- Tasks: Be the friendly voice of Butternut Box, helping customers with queries across various channels.
- Company: Join a passionate team at Butternut Box, dedicated to dog health and happiness.
- Benefits: Enjoy 25 days holiday, personal development budget, and a fun office environment with dogs!
- Other info: Work 3 days in our vibrant London office and 2 days from home.
- Why this job: Make a real difference in customer experiences while working with a company that cares.
- Qualifications: Customer service experience and a love for problem-solving are essential.
The predicted salary is between 30000 - 42000 £ per year.
We are searching for an outgoing, hardworking, all-around great communicator who cares passionately about the experience that our customers receive. You will join an exceptional team to be the eyes and ears of Butternut Box, talking to our customers on a daily basis to resolve all customer queries across email, phone, live chat and social media channels. You will be empowered to help shape our customer journey and come up with new ways to make people’s lives easier and happier.
Responsibilities
- Being the face and voice of Butternut Box to new and existing customers.
- Using communication tools including phone, email, live chat and social media to keep customers informed.
- Dealing with a wide range of queries, issues and feedback from our current and potential customer base.
- Bringing happy moments to the people (and dogs!) we serve.
- Passing on customer insights & feedback for us to turn those into strategic decisions for the future of the business.
- Helping to form our culture and voice, and bring a fresh pair of eyes to everything.
A Bit About You
- A passion for problem solving and finding resolutions independently.
- You have experience in a customer service role.
- Experience using a Macbook also a bonus but not essential.
- Ready to get stuck in and work hard.
- Good numerical reasoning skills and the ability to understand complex plans and discounts.
- Exceptional communication skills, both spoken and written.
- Kind, giving and thoughtful.
- You can work autonomously to a very high standard, and also thrive as part of a team.
- Eager to learn and improve.
- Genuine, honest, reliable and adaptable.
- You love dogs.
Our Interview Process
- Application review
- Take home task – this will be sent to you via email to understand more about your technical skills.
- Initial call (45 minutes) – Introductory chat with our Talent Partner.
- Technical interview (1 hour) – Remote interview where you’ll present your task to the team and answer questions about it.
- In person values interview (45 minutes) – In person interview in our office in White City where you will meet the Customer Love Director and answer scenario and competency based questions about your alignment to our company values.
Logistics
We work 3 days per week from our West London office (Monday, Wednesday and Thursday) and 2 days from home. This is non negotiable, so please only apply if you’re within a reasonable commute of London. We reserve the right to close the position if we receive a lot of applications. We’re a small recruitment team so do bear with us – we aim to respond to all applicants personally. We are unable to offer visa sponsorship for this role. We are not looking for recruitment agency support for this role.
A Bit About Us
At Butternut, we put the food back into dog food. We believe dogs deserve to eat the healthiest, most natural and tastiest food with none of the nasties. That’s why we make freshly prepared dog food cooked like you would at home and delivered in perfect portions. As a B‑Corp certified company, we are committed to sustainability and caring for our people, product and the environment.
A Bit About What We Offer
- 25 days holiday (plus 8 bank holidays) and an additional day for every year of service
- 5 paid 'paws' days per year to support learning and/or wellbeing
- £500 personal learning & development budget
- Butternut Box employee discount
- Enhanced parental leave (52 weeks’ maternity leave inclusive of 26 weeks fully paid and 6 weeks fully paid paternity/secondary leave)
- Best office ever
- Cycle to work scheme
- Pension with NEST
- Private Medical Insurance with Axa
- Private Dental Insurance with Bupa
- Time off for fertility treatments and pregnancy loss
- Paid sabbaticals for squad members with 5 or more years at Butternut
- Discounted gym access through MyGymDiscounts
- Lots of office dogs
Equal Opportunity Employer
Butternut Box is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities and perspectives. As our business has grown so has our responsibility to our community, our planet and our business. We are not perfect, but we are committed to doing business the right way and continually improving our social and environmental performance. We’re not afraid of putting extra weight on candidates from underrepresented groups. We want strong, diverse teams built from different backgrounds, experiences, and identities. We’re ready for the ongoing work that goes into building an inclusive, supportive place for you to do the best work of your career.
Customer Love Team Member employer: Butternut Box | B Corp
Butternut Box is an exceptional employer that prioritises the well-being of both its employees and their furry friends. With a vibrant work culture that encourages collaboration and creativity, team members enjoy generous benefits including 25 days of holiday, additional 'paws' days for personal development, and a supportive environment that values diversity and inclusion. Located in London, you will be part of a passionate team dedicated to making a positive impact on the lives of dogs and their owners, all while having fun and enjoying the company of office dogs.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Love Team Member
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Butternut Box | B Corp. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Butternut Box | B Corp before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Love Team Member
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Butternut Box | B Corp:Your cover letter is your chance to shine! Tell us why you want to work at Butternut Box | B Corp specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Butternut Box | B Corp!
How to prepare for a job interview at Butternut Box | B Corp
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
