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- Tasks: Be the voice of Butternut Box, supporting pet parents and their dogs with joy.
- Company: Join a fast-growing B Corp dog food brand committed to health and happiness.
- Benefits: Enjoy 25 days holiday, personal development budget, and flexible hybrid working.
- Other info: Work in a fun, inclusive environment with great team socials and career growth.
- Why this job: Make a real difference in the lives of dogs and their owners every day.
- Qualifications: Fluent in Dutch, French, and English with a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Do you live in London and want to use your language skills (Dutch and French) for one of the fastest-growing dog food brands in Europe? We are looking for a Dutch, French, and English-speaking Customer Love Member with excellent communication skills who can bring joy to all our pet parents and dogs in Belgium and the Netherlands. You will be part of the Benelux Customer Love team, where most team members are based in the Amsterdam area. The application process will be conducted in a mix of Dutch, French, and English.
Our mission is to bring health and happiness to dogs and their humans all over the world. At Butternut Box, we believe dogs deserve the best. That’s why we make fresh, delicious, and healthy dog food. Our ingredients are high quality, gently cooked to lock in vitamins, with no nasties added. It’s convenient for owners too: you order your box online and the fresh food is delivered to your door in perfect portions. We are a fast-growing B Corp certified company that started in the UK and has been active in the Netherlands and Belgium since 2022. As a B Corp, you can be sure you are part of a sustainable organisation that cares for our people, our product, and the planet.
Your Daily Activities
- You are the face and voice of Butternut Box for our customers.
- You surprise dogs & owners with small gestures to brighten their day.
- You support customers via phone, email, live chat, and social media.
- You handle a wide range of questions, issues, and feedback.
- You share customer insights with the team to improve our service.
- You contribute to our warm, open, and fun Butternut culture.
Practicalities
- Working days: 5 days a week between Monday and Saturday, including bank holidays. Saturdays and bank holidays are on a rotational basis.
- Our Customer Love team is currently available from 9:00–17:30 (Mon–Sat). This may expand to Sundays or evenings in the future – we hope for your flexibility.
- You will work hybrid: at least 1 day per week (Wednesdays) at our office in London. You are, of course, welcome to bring your dog!
About You
- You speak and write fluently in Dutch, French & English.
- You are customer‑centric and energized by helping people.
- You can work independently but also enjoy being part of a team.
- You have a great eye for detail and can multitask effectively.
- You are able to travel to Amsterdam a few times a year to work with the local team.
- You are based in the London area and possess a valid UK Right to Work.
- And of course: you are obsessed with dogs!
What do we offer?
- 25 days holiday (plus 8 bank holidays), 5 paws days and an additional day every year of service.
- £500 personal learning & development budget.
- Butternut Box employee discount.
- Subsidised Private Medical Insurance with Vitality.
- Enhanced parental leave (52 weeks’ maternity leave inclusive of 26 weeks fully paid and 6 weeks fully paid paternity/secondary leave).
- Cycle to work scheme.
- Flexible working with hybrid remote working.
- Team socials, plus company‑wide summer and winter parties.
Interview Process
- First video call (30 min) with our recruiter (Dutch).
- Take‑home task to showcase your skills (NL/FR).
- Online technical interview with the Hiring Manager + a Senior team member.
- Face‑to‑face interview at our London office.
A few things you should know
- We believe in equal opportunities and are building a diverse team with inclusivity as a priority. Everyone is welcome to apply, regardless of background, gender, or experience.
- We take our responsibility as a B Corp seriously – for our customers, our employees, and the planet. We aren’t perfect, but we do our best every day to make a positive impact.
Ready to help us make even more dogs and humans happy? Apply now!
Customer Love Member Benelux (Dutch/French) employer: Butternut Box | B Corp
Contact Detail:
Butternut Box | B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Love Member Benelux (Dutch/French)
✨Tip Number 1
Get to know Butternut Box inside out! Familiarise yourself with our mission, values, and products. When you chat with us during the interview, showing that you understand what we stand for will definitely impress.
✨Tip Number 2
Practice your language skills! Since you'll be using Dutch, French, and English, brush up on your conversational abilities. Try role-playing customer scenarios with a friend to get comfortable with the types of questions you might face.
✨Tip Number 3
Show your passion for dogs! Share personal stories or experiences that highlight your love for pets. This will not only make you relatable but also demonstrate that you truly care about our customers and their furry friends.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our amazing team at Butternut Box!
We think you need these skills to ace Customer Love Member Benelux (Dutch/French)
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in Dutch, French, and English, make sure to highlight your language skills right at the start. Use them in your application where appropriate to show us you can communicate effectively in all three languages!
Be Personable and Warm: As a Customer Love Member, you'll be the face of Butternut Box! Let your personality shine through in your written application. Share a bit about why you love dogs and how you enjoy helping people – we want to see your passion for customer service!
Tailor Your Application: Take a moment to read through the job description and align your experience with what we’re looking for. Mention specific examples from your past roles that demonstrate your customer-centric approach and attention to detail. We love seeing how you fit into our culture!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows us you're keen on joining our team at Butternut Box!
How to prepare for a job interview at Butternut Box | B Corp
✨Brush Up on Your Language Skills
Since the role requires fluency in Dutch, French, and English, make sure to practice speaking and writing in all three languages. Prepare for potential questions in each language and consider doing mock interviews with a friend to build your confidence.
✨Show Your Passion for Dogs
Butternut Box is all about dogs, so let your love for them shine through during the interview. Share personal stories or experiences that highlight your connection with dogs and how it motivates you to provide excellent customer service.
✨Familiarise Yourself with the Brand
Do some research on Butternut Box and its mission. Understand their products, values, and what makes them unique in the dog food market. This will help you answer questions more effectively and show that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might encounter in this role. Prepare responses that demonstrate your problem-solving skills and ability to handle various customer inquiries. Practising these scenarios can help you feel more at ease during the technical interview.