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- Tasks: Manage delivery operations and coordinate a team of riders to ensure timely breakfast deliveries.
- Company: Join Butter & Crust, a fast-growing business delivering artisan breakfasts across London.
- Benefits: Flexible hours, competitive salary, and night shift premium for weekend work.
- Why this job: Be part of a values-driven team that prioritises operational excellence and customer satisfaction.
- Qualifications: Experience in logistics or hospitality is a plus; strong communication and problem-solving skills required.
- Other info: Opportunity to collaborate with various departments and develop logistics processes as the company scales.
The predicted salary is between 29000 - 34000 £ per year.
The position can be part-time or full-time. We are open to discussing flexible start and end times outside of core hours. This role requires night (00:00-09:00) hours every other weekend. £29,000-£34,000 depending on experience, plus night shift premium. Reporting directly into the Chief Operating Officer.
About Us
At Butter & Crust, we believe you shouldn’t have to choose between a relaxing morning and a delicious breakfast. That’s why we’ve curated the finest artisan sourdough, pastries, dairy, and more from London's best independent bakeries. We’re a fast-growing business, delivering personalised breakfasts to thousands of doorsteps across London every weekend. We care about operational excellence and building a resilient, values-driven team.
The Role
You will be joining a small, agile and experienced operations team based in Battersea. As Logistics Manager, you’ll be at the heart of ensuring families across London receive their tasty delivery in a timely fashion. Each week, you’ll co-ordinate a team of 15-20 delivery riders, own the relationship with our trusted mechanic and delivery contractors and run the routing process for our riding team. In short, you’ll ensure that once a delivery leaves our depot, it delights when it reaches the doorstep.
Key Responsibilities
- Plan and execute delivery rider routing, using logistics tools and collected data on our team and roads across London
- Manage and resource weekend delivery shifts
- Onboard and support freelance delivery contractors
- Oversee weekend operations from the depot, including production and logistics, troubleshooting live issues as they arise
- Report on delivery KPIs and drive improvements
- Develop logistics processes and systems as we scale.
About You
- You’re ops-savvy and thrive under pressure
- Comfortable working night hours and leading on-site operations
- Excellent communication and interpersonal skills
- Process driven with a knack for optimising efficiency
- Strong problem-solving skills
- A get-stuck-in attitude; capable and willing to lift boxes, move bikes and be a collaborative leader
Advantageous Experience (please apply even if you do not tick all these boxes!)
- Experience in a logistics, dispatch, field or hospitality role
- Familiarity with route planning or delivery systems (Easyroutes, Circuit, Onfleet, Bringg etc.)
- People management experience, particularly with contractors or casual teams
Operations & Logistics Manager employer: Butter & Crust
Contact Detail:
Butter & Crust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Logistics Manager
✨Tip Number 1
Familiarise yourself with the logistics tools mentioned in the job description, such as Easyroutes or Circuit. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully managed operational challenges in previous roles. This will help you stand out as someone who can thrive under pressure and tackle issues head-on.
✨Tip Number 3
Since this role involves managing a team of delivery riders, think about how you can highlight your people management experience. Be ready to discuss your approach to onboarding and supporting freelance contractors, as this is crucial for the position.
✨Tip Number 4
Demonstrate your passion for the food and delivery industry. Research Butter & Crust and be prepared to share why you're excited about contributing to their mission of delivering delightful breakfasts across London.
We think you need these skills to ace Operations & Logistics Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics and operations management. Emphasise any roles where you've managed teams or improved processes, as these are key for the Operations & Logistics Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and your ability to thrive under pressure. Mention specific examples of how you've successfully managed logistics or delivery operations in the past.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as problem-solving, communication, and process optimisation. Use bullet points for clarity and ensure they align with the responsibilities listed in the job posting.
Show Enthusiasm for the Company: Research Butter & Crust and mention why you’re excited about their mission of delivering personalised breakfasts. This shows that you’re not just looking for any job, but are genuinely interested in contributing to their success.
How to prepare for a job interview at Butter & Crust
✨Show Your Operations Savvy
Demonstrate your understanding of logistics and operations during the interview. Be prepared to discuss specific examples from your past experience where you successfully managed delivery processes or optimised efficiency.
✨Highlight Your Problem-Solving Skills
Prepare to share instances where you've faced challenges in a fast-paced environment. Discuss how you approached these issues, what solutions you implemented, and the outcomes. This will showcase your ability to thrive under pressure.
✨Communicate Effectively
Since this role involves managing a team and liaising with various departments, practice clear and concise communication. Be ready to explain how you would onboard and support freelance delivery contractors, ensuring everyone is on the same page.
✨Be Ready for Practical Questions
Expect questions that assess your hands-on approach to logistics. You might be asked how you would handle live issues during weekend operations or how you would plan delivery routes. Think through these scenarios beforehand to demonstrate your proactive mindset.
