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- Tasks: Lead a team to ensure our venues are sparkling clean and ready for guests.
- Company: Join Butlin's, where fun and adventure are at the heart of everything we do!
- Benefits: Enjoy flexible hours, a vibrant work culture, and opportunities for growth.
- Why this job: Be part of a team that creates smiles and delivers unforgettable experiences.
- Qualifications: Experience in managing cleaning teams and a knack for multitasking is essential.
- Other info: This role includes evening shifts and offers a chance to make a real impact!
The predicted salary is between 30000 - 42000 £ per year.
The Venue Cleaning Shift Manager will be responsible for the smooth delivery of the cleaning shift of our public areas and entertainment venue across the resort. Reporting to the Venue Cleaning Manager, the Accommodation & Cleaning Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that the team are in the right place at the right time to manage fluctuating guest demand whilst keeping operational standards and guest experience high.
Leading and monitoring team members who clean our entertainment venues once shows have finished, all toilet facilities across the resorts, moving and resetting venue furniture, working at heights at times for high-level cleaning using industrial cleaning equipment for all indoor and outdoor requirements. You will support and coach the team to ensure they deliver a great experience and are also driving any key metrics relating to our Clean and Fault Free (CAFF) approach to our accommodation and holding the team to account to ensure standards are met.
Key Responsibilities
- Ensure the delivery of our cleaning standards while driving improvements in both Guest and Employee NPS.
- Conduct quality control checks and lead feedback conversations.
- Manage effectively to execute the Right People, Right Place, Right Time (RPRPRT) strategy.
This permanent role covers 40 hours per week, 5 days over 7 including weekends with a late shift pattern of 5.30pm-2am.
About You
You will oversee a successful cleaning operation during your shift, ensuring strict adherence to our CAFF standards. You will stay informed about NPS scores within your department and take proactive steps to improve these scores and reduce guest complaints. Your responsibilities include conducting online quality control checks, analysing reports, and leading feedback discussions. You will also ensure that your team receives the necessary training and support.
You will manage the implementation of the initial 90-day program for new team members and oversee all personnel-related activities, from onboarding through the full employee life cycle, including PDPs, performance management, and formal HR processes. Setting clear objectives and PDPs for your team, supporting team surveys, leading action plans, upholding brand standards, and ensuring your team meets health and safety regulations are also key aspects of your role.
Key Knowledge, Experience & Qualifications
The ideal candidate will have extensive operational knowledge in managing a cleaning or soft services team, with a proven ability to juggle multiple priorities and adapt quickly to changing needs. They will exhibit high standards and meticulous attention to detail, with experience in leading both permanent and temporary teams to achieve outstanding results. Flexibility, excellent communication skills, and a proactive problem-solving attitude are essential traits for success in this role.
About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s!
Venue Cleaning Shift Manager employer: Butlin's
Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Venue Cleaning Shift Manager
✨Tip Number 1
Familiarise yourself with Butlin's values and culture. Understanding their focus on fun, teamwork, and guest experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed cleaning teams in the past. Be ready to discuss specific situations where you improved team performance or guest satisfaction.
✨Tip Number 3
Demonstrate your problem-solving abilities by thinking of scenarios where you had to adapt quickly to changing demands. This role requires flexibility, so showcasing your adaptability will be key.
✨Tip Number 4
Prepare to discuss your experience with quality control and health and safety regulations. Being knowledgeable about these areas will show that you take operational standards seriously and can maintain high cleanliness levels.
We think you need these skills to ace Venue Cleaning Shift Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of the Venue Cleaning Shift Manager. Tailor your application to highlight relevant experience and skills that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in managing cleaning teams or operations. Provide specific examples of how you've successfully led teams, maintained high standards, and improved guest satisfaction.
Showcase Leadership Skills: Demonstrate your leadership abilities by discussing your experience in training and supporting team members. Mention any strategies you've implemented to enhance team performance and ensure adherence to operational standards.
Express Your Passion for Guest Experience: Convey your enthusiasm for creating a positive guest experience in your application. Discuss how you plan to uphold the company's values and contribute to a fun and engaging environment for both guests and staff.
How to prepare for a job interview at Butlin's
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Venue Cleaning Shift Manager. Familiarise yourself with the key tasks such as managing cleaning operations, conducting quality control checks, and leading feedback discussions. This will help you demonstrate your knowledge during the interview.
✨Showcase Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership experience. Share examples of how you've successfully managed teams in the past, particularly in high-pressure situations. Highlight your ability to motivate and support team members to achieve high standards.
✨Emphasise Attention to Detail
The job requires meticulous attention to detail, especially when it comes to maintaining cleaning standards. Be ready to provide specific examples of how you've ensured quality in previous roles. This could include processes you've implemented or challenges you've overcome related to cleanliness and guest satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think about potential challenges you might face in this role, such as managing fluctuating guest demand or handling complaints, and prepare thoughtful responses that showcase your proactive approach.
