At a Glance
- Tasks: Lead the cleaning team to ensure high standards and guest satisfaction.
- Company: Join Butlin’s, a fun-filled resort with over 80 years of creating unforgettable experiences.
- Benefits: Enjoy a vibrant work culture, flexible shifts, and opportunities for growth.
- Why this job: Be part of a team that values smiles, teamwork, and making a difference in guest experiences.
- Qualifications: Experience in managing cleaning teams and a knack for multitasking is essential.
- Other info: This role requires working 40 hours a week, including weekends and varied shifts.
The predicted salary is between 28800 - 43200 £ per year.
### Description
**About the role
We are looking for a Shift Manager to work in our Bars & Shops Venues across
the resort.
**
Reporting to the Venue Manager, the Shift Manager will be responsible for
ensuring daily operational plans are fulfilled by ensuring that relevant tasks
and objectives are being carried out by the team and that team are in the
right place at the right time to ensure we can manage fluctuating guest demand
whilst keeping operational standards and guest experience high whilst working
predominantly in one of our fast-paced Shops venues, and forms part of the
wider the Shops & Bars department.
You will support and coach the team to ensure the deliver a great experience
and are also driving any key targets such as add on sales or promotions.
This is an operational guest facing role and therefore all none-guest facing
tasks and activity will be allocated as time within your working week to allow
you to spend the majority of your time within your venue and with our guests.
This role covers 40 hours in a 5-day working week over 7 days, so flexibility
is very important.
As with all roles at Butlin’s, no day will be the same and you will need to
enjoy thinking on your feet, getting stuck in, and ensuring that our guest
experience is always your number one priority.
**This role is fixed term for 6 months.**
### About You
We are looking for an experienced leader from within a Retail Shops
environment that can support the team to deliver fantastic service. Putting
the guests first in everything you do, you will have experience in training
and coaching the team in a fun-filled environment to deliver an excellence
experience.
You should have previous experience in leading within a busy retail
environment where a balance of speed and quality is important.
You should be confident to direct and respond in any situation whilst
delivering consistent brand standards.
The ability to lead, motivate and engage your team, even at periods of high
demand is important, as well as being able to manage multiple priorities and
adapt quickly to changing requirements.
With strong leadership skills, you should be confident in inspiring your team
to deliver amazing results for our teams and guests every day.
### Interested?
To find out more and apply, please submit your details via the apply now
button where we ask you to submit your CV and answer a few questions. Should
you have any questions or require any adjustments for this process, please
email
### About Butlins
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload!
For over 80 years we’ve been delighting hundreds of thousands of guests each
year, whether on a non-stop action family break or our epic Adult only Big
Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say
about working at Butlin’s is our culture! We’re all about providing our guests
with an Altogether More Entertaining and Fun Break, brought to life through
our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get
Stuck In and where the team genuinely Cares For Each Other – this could be the
perfect fit for you.
There has never been a more exciting time to join Butlin’s!
Team Leader (Apply in minutes) employer: Butlin''s
Contact Detail:
Butlin''s Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader (Apply in minutes)
✨Tip Number 1
Familiarize yourself with Butlin's values and culture. Understanding their focus on fun, teamwork, and guest experience will help you align your approach during the interview process.
✨Tip Number 2
Highlight your experience in managing cleaning operations and leading teams. Be ready to share specific examples of how you've improved standards or guest satisfaction in previous roles.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've adapted to changing priorities in a fast-paced environment. This role requires flexibility, so showcasing your adaptability is key.
✨Tip Number 4
Think about how you can demonstrate your commitment to health and safety regulations. Being able to articulate your understanding of these standards will show that you're serious about maintaining a safe environment for both guests and staff.
We think you need these skills to ace Team Leader (Apply in minutes)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Accommodation & Cleaning Shift Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in managing cleaning or soft services teams. Provide specific examples of how you've successfully led teams and improved operational standards.
Showcase Leadership Skills: Demonstrate your leadership abilities by discussing your experience in training and supporting team members. Mention any relevant metrics you've improved, such as guest satisfaction scores or employee performance.
Express Your Passion: Convey your enthusiasm for working at Butlin’s and how your values align with their culture. Share why you want to create smiles and contribute to an entertaining and fun environment for guests.
How to prepare for a job interview at Butlin''s
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to lead and motivate a team. Share specific examples from your past experiences where you successfully managed a team, resolved conflicts, or improved team performance.
✨Emphasize Attention to Detail
Highlight your meticulous attention to detail, especially in maintaining cleaning standards. Discuss how you've implemented quality control measures in previous roles and the positive impact it had on guest satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability. Prepare for scenarios related to managing fluctuating guest demands or handling unexpected challenges during shifts.
✨Align with Company Values
Familiarize yourself with Butlin's values of creating smiles, getting stuck in, and caring for each other. Be ready to discuss how your personal values align with these and how you can contribute to their fun and exciting culture.