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- Tasks: Lead the electrical team, ensuring top-notch service and maintenance at our Skegness resort.
- Company: Butlin’s is all about fun, excitement, and creating unforgettable experiences for guests.
- Benefits: Enjoy a vibrant work culture, flexible hours, and opportunities for personal development.
- Why this job: Join a dynamic team where every day is different and guest satisfaction is the priority.
- Qualifications: Must have an 18th Edition electrical qualification and experience in team leadership.
- Other info: Be part of a supportive environment that values teamwork and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
You’ll need to have an 18th Edition electrical qualification, as well as a HVK license. Responsible for the efficient running of our Electrical Function within our Skegness resort, you’ll ensure that the highest standard of service is met consistently, ensuring that we delight our guests and receive positive feedback.
About the role
Leading a team to not only deliver the best service to our customers but to make sure the team are always engaged and carrying out best practice, you will support with day to day activities of the electrical team, including routine maintenance, servicing and repairing of domestic, commercial and electrical equipment. You will manage project works with both team and subcontractors. You will plan and operate the rota system including on call systems, and be available for call outs if required. You should have a good knowledge in all aspects of fault finding and installation works.
This role covers a 5-day working week over 7 days, so flexibility is very important. Occasional late work will be required and at least 1 weekend day per week will need to be covered. As part of the Resorts Management team, it will be your responsibility to manage both your internal team and external service providers to ensure full compliance of all H&S polices are adhered to. You will also oversee all team activities within the department including recruitment, performance, and team development. You should be a real advocate for your team’s fulfilment at work, ensuring that you are having regular 121\’s and PDP discussions to support their development and career with Butlin’s. As with all roles at Butlin’s, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.
About You
We are looking for an experienced electrical leader that can support the team to deliver fantastic service, putting the guests first in everything you do. You will have experience in training and coaching the team in a fun-filled environment to deliver an excellence experience. You should have previous experience in leading teams, with an ability to prioritise a demanding workload, work on your own initiative and a sound understanding of how to operate a PC/Microsoft suite. You should be confident to direct and respond in any situation whilst delivering consistent brand standards. The ability to lead, motivate and engage your team, even at periods of high demand is important, as well as being able to manage multiple priorities and adapt quickly to changing requirements. With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day.
General Duties & Key Accountabilities
- Responsibility for managing the team during a shift on key tasks and objectives.
- Driving add on sales and promotions and supporting team to do the same.
- Ensuring all stock/ proposition is available for guests.
- Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines.
- Ensuring any guest feedback is captured.
- Provides accurate rota’s 3 weeks in advance through SAM for all team within the venue and takes accountability for ensuring the accuracy of closing the system.
- Monitors NPS and takes action where possible on guest feedback.
- Coach and develop the team to ensure departmental plans are met.
- Be a champion of the Butlin’s Values and Leadership Behaviours.
- Ensure we always have a focus on RPRRT in the way we rota team.
- Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams.
- Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP’s, performance management, required training, and any formal HR process.
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Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Butlin's values and leadership behaviours. Understanding their culture will help you align your approach to team management and guest service, which is crucial for a Team Leader role.
✨Tip Number 2
Showcase your experience in training and coaching teams in a fun environment. Prepare examples of how you've successfully engaged and motivated your team in previous roles, as this will resonate well with the hiring managers.
✨Tip Number 3
Be ready to discuss your flexibility and adaptability. Since the role requires working varied hours, including weekends and late shifts, demonstrating your willingness to meet these demands will set you apart.
✨Tip Number 4
Prepare to talk about your experience with health and safety compliance. Highlight any relevant experiences where you ensured adherence to safety policies, as this is a key responsibility in the role.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Highlight Relevant Qualifications: Make sure to prominently feature your 18th Edition electrical qualification and HVK license in your CV and cover letter. These are essential for the role, so don’t let them get buried in the details.
Showcase Leadership Experience: In your application, emphasise any previous experience you have in leading teams. Provide specific examples of how you've motivated and engaged your team, especially in high-demand situations.
Demonstrate Customer Focus: Since the role is heavily focused on guest satisfaction, include examples of how you've prioritised customer service in past roles. Mention any feedback you've received that highlights your commitment to delivering an excellent guest experience.
Tailor Your Application: Customise your CV and cover letter to reflect the specific duties and responsibilities mentioned in the job description. Use keywords from the listing to show that you understand the role and are a perfect fit.
How to prepare for a job interview at Butlin's
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on how you motivated and engaged your team members, especially during high-demand periods.
✨Highlight Your Technical Expertise
Make sure to discuss your 18th Edition electrical qualification and HVK license. Be ready to explain your experience with fault finding, installation works, and routine maintenance, as this will show your technical competence and ability to manage the electrical function effectively.
✨Emphasise Guest Experience
Since the role prioritises guest satisfaction, prepare to share specific instances where you improved guest experiences or handled feedback. This will illustrate your commitment to putting guests first and your understanding of the importance of service quality.
✨Demonstrate Flexibility and Adaptability
Given the role's requirement for flexibility in working hours, be prepared to discuss how you've managed changing priorities in previous roles. Highlight your ability to adapt quickly and maintain performance under pressure, which is essential for this position.
