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- Tasks: Lead the Splash Team to ensure top-notch guest experiences and operational excellence.
- Company: Join Butlin's, a fun-filled adventure destination with over 80 years of creating smiles.
- Benefits: Enjoy a vibrant work culture, flexible hours, and the chance to make a real impact.
- Why this job: Be part of a dynamic team where every day is different and guest satisfaction is key.
- Qualifications: Strong leadership skills and experience in coaching; NPLQ qualification required.
- Other info: Flexibility is essential as this role covers a 5-day week over 7 days.
The predicted salary is between 24000 - 36000 £ per year.
Description About the role We are looking for a Shift Manager to join our Splash Team. Reporting to the Venue Manager, the Shift Manager will be responsible for ensuring daily operational plans, health & safety and compliancy checks are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. As well as tackling performance reviews with team. You will have targets and deadlines to meet as well as cash handling and stock management, You will support and coach the team to ensure the deliver a great experience and are also driving any key targets. This role covers a 5-day working week over 7 days, so flexibility is very important. As with all roles at Butlin’s, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. About You We are looking for an experienced leader that can support the team to deliver fantastic service. Putting the guests first in everything you do, you will have experience in training and coaching the team in a fun-filled environment to deliver an excellence experience. You will be responsible for health & safety and compliancy checks, opening and closing the venue, creating rosters & overseeing the day to day operation of the venue. You should be confident to direct and respond in any situation whilst delivering consistent brand standards. The ability to lead, motivate and engage your team, even at periods of high demand is important, as well as being able to manage multiple priorities and adapt quickly to changing requirements. With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day. NPLQ qualification and ITC skills are required. NPSQ/NPMQ preferred but not essential RLSS TA preferred but not essential Interested? To find out more and apply, please submit your details via the apply now button where we ask you to submit your CV and answer a few questions. Should you have any questions or require any adjustments for this process, please email (email address removed). About Butlin's At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s
Swimming Pool Shift Manager employer: Butlin's
Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Swimming Pool Shift Manager
✨Tip Number 1
Familiarize yourself with the specific health and safety regulations related to swimming pools. Being knowledgeable in this area will not only help you during the interview but also demonstrate your commitment to maintaining high operational standards.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Highlight any experiences where you motivated your team to achieve targets or improve guest satisfaction.
✨Tip Number 3
Be ready to discuss your experience with cash handling and stock management. Prepare specific instances where you effectively managed these responsibilities, as this is crucial for the Shift Manager role.
✨Tip Number 4
Demonstrate your flexibility and adaptability by sharing stories of how you've successfully navigated changing demands in previous roles. This will show that you can thrive in the dynamic environment at Butlin's.
We think you need these skills to ace Swimming Pool Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and any relevant qualifications, such as NPLQ or ITC skills. Emphasize your ability to manage teams in a fast-paced environment and your commitment to guest satisfaction.
Craft a Strong Cover Letter: In your cover letter, express your passion for delivering excellent guest experiences and your approach to team management. Mention specific examples of how you've successfully led teams and handled high-demand situations.
Showcase Relevant Experience: When answering the application questions, provide clear examples of your previous roles that align with the responsibilities of a Shift Manager. Highlight your experience in health & safety compliance and operational management.
Demonstrate Flexibility: Since the role requires flexibility, mention your availability and willingness to work varied shifts. This shows that you understand the demands of the position and are ready to meet them.
How to prepare for a job interview at Butlin's
✨Show Your Leadership Skills
As a Shift Manager, you'll need to demonstrate strong leadership abilities. Be prepared to share examples of how you've successfully led a team in the past, especially in high-pressure situations. Highlight your experience in training and coaching team members to deliver excellent service.
✨Emphasize Guest Experience
Make it clear that putting guests first is your top priority. Discuss specific instances where you went above and beyond to enhance guest experiences. This will show that you align with the company's values of creating smiles and providing fun.
✨Be Ready for Flexibility
Since the role requires flexibility in working hours, be prepared to discuss your availability and willingness to adapt to changing schedules. Share any previous experiences where you successfully managed fluctuating demands or unexpected challenges.
✨Know Health & Safety Protocols
Familiarize yourself with health and safety regulations relevant to the role. Be ready to discuss how you have ensured compliance in past positions. This will demonstrate your commitment to maintaining high operational standards and guest safety.
